Courtesy Chrysler Dodge Jeep RAM of Superstition Springs

Buyer Beware!!! I found a 2012 Fiat 500C on CarGuru’s site. I had some others on my short list to look at but I really wanted this one and the price was too good to be true. I noticed the car had been sitting on the lot for some time but I figured that may have been because it was a manual transmission and they aren’t as popular nowadays. I went on New Year’s Day, spoke to the salesman, went for a test drive, and gave it a once-over. I signed the papers that same day and was on my way. I declined the warranty due to the price of the car and its age. On Jan 10, I was in the car with my disabled son and the car just died as I was coming off an exit ramp. 2 kind souls pushed us off the exit ramp and into the parking lot of a church. Luckily I had AAA so they were able to tow me home. I had to have it towed the following day to a shop nearby to have a diagnostic done. It was then I was given the news that I needed an entire new clutch system installed which in itself would cost $2,683. Including labor I am looking at around $3337. And the sticker price at the dealer for this ‘awesome’ little car of mine? $3,800. So in essence I paid for 9 days of ‘use’ for a car for $3,800, or, $422 a day. I tried going to the dealership in person to advise of the issues with my car and see if I could speak to management. He was not there but I was able to speak to my salesman, who proceeded to say that ‘they lost money’ on my car because it had just been discounted by quite a bit. I started to think that maybe there was another reason the car had been sitting for so long and been ‘discounted’. He stated that since I declined the warranty nothing could be done. He did give me the card For the manager and I reached out via email that same evening. He responded promptly and stated that there are many reasons as to why a clutch system can fail and could possibly be due to ‘the driver’. He stated as far as the warranty goes, that the warranty they offer wouldn’t have covered clutches anyway as it is not a covered component. Regarding manual transmissions, my first car was a manual. I’ve been driving them since I was 15 years old. I went to this dealership because of their reviews online. We are recent transplants to Arizona from Ohio so it was necessary we do our homework first. I’m sure they didn’t build their reputation without standing behind their products. I understand that there are a lot of factors can go into car repair and when or if they will need significant work done. The issue I have is that it is now the end of January, I am still awaiting my car to be fixed, and I will have a $3600+ bill waiting there for me once the repairs are complete. This car should have lasted longer than 9 days. They should be ashamed of themselves stating there is ‘nothing’ they can do. Their email to me did state that I could ‘bring in the car to see what they could do’?! What does that even mean? My car is not drivable. It has been towed multiple times now and I finally know what the issue is. I have been offered no refund of any kind and other than an initial email responding to my concerns that basically amounted to a shrug ‘sorry, not sorry’, I have not been reached out to or offered any financial compensation for the repairs. Very badly done, Courtesy! I plan on reaching out to the AG and the BBB because this is ridiculous! **UPDATE** I received another call today, Jan 23, from the shop stating that the clutch release bearing was damaged as well and needs replaced. Of course no one has this part in stock locally so I am now waiting till next Tuesday at the earliest for use of my car again. This additional part is $280 which will bring my running total at the shop to $3600+, $200 less than the sticker price of the car, $3,800.

I called to make an appt for an oil change. I was quoted $99 for regular oil, $129 for synthetic and was also told that a tire rotation came free with the oil change. So I scheduled an appt. Once there I was told that was wrong, that the tire was not included. So I was lied to. Then I was given a list of issues that needed to be taken care of and that I would have to bring it back it so you could have it for 3 days to diagnosis and the charge was $1446.99. So I went to AJ Tire where they did the shocks and brakes, then to Trails Transmission then to Faith Works. Courtesy tech said there was an issue with the transmission and there was not, also said drivers side front axle was leaking which it was not. Needless to say, I will not recommend this service department to anyone. I would like to be contacted by the service department manager as I don't appreciate being lied to numerous times

What an awesome dealership!!! Took my 2500 HD crew cab diesel 4X4 Laramie in for some warranty and yearly maintenance. The work was completed with no issues and the truck runs amazing. Everything about the experience was, very professional operation, they went out of their way for me. Big thank you to Darrell in service., very professional, knowledgeable and honest person and kept me in the loop throughout the entire process. couldn’t ask for a better dealership!!