2617 W Washington St.
West Bend, WI 53095

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Sales: 888-278-5647

Used Cars: 262-299-4737

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 5:00pm

Reviews of Russ Darrow West Bend Chrysler Jeep Dodge RAM

Overall Rating:

4.2 (out of 5)

90% recommend this dealer

1182 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great attention to costumer when at the facility Team was

Reviewed by MARCELO.ALVESJanuary 14, 2026

Great attention to costumer when at the facility Team was ready when I arrived at the facility

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thanks for sharing your thoughts about your experience with Russ Darrow Chrysler Jeep Dodge RAM of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Originally I ordered the car with Kyle, who's also great.

Reviewed by Callador1234January 11, 2026

Originally I ordered the car with Kyle, who's also great. Justin finished things off since I came in on a saturday. Both guys are top notch.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Here at Russ Darrow Chrysler Jeep Dodge RAM of West Bend, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Mitchell Darrow mitchell.darrow@russdarrow.com

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

2.0 (out of 5)

Staff was really nice but the technicians didnt air out

Reviewed by ROSARIO4January 11, 2026

Staff was really nice but the technicians didnt air out my tires when they rotated them as the rear of my cargo van has different minimum PSI than the fronts do

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mitchell Darrow mitchell.darrow@russdarrow.com

Overall Experience 2

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Russ Darrow West Bend Chrysler Jeep Dodge RAM

At Russ Darrow West Bend Chrysler Dodge Jeep Ram, we offer a wide selection of new and pre-owned vehicles, including the rugged Jeep Wrangler, powerful Ram trucks, and versatile Dodge and Chrysler models. Our team is dedicated to providing a stress-free, no-pressure car-buying experience with competitive prices and flexible financing options. Whether you’re looking for a new ride or expert service, we’re here to help. Visit us today and discover why we’re a trusted choice for drivers in West Bend!

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