3502 Lancaster Dr
Madison, WI 53718

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Sales: 877-286-0047

Used Cars: 608-807-5361

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 5:00pm

Reviews of Russ Darrow Chrysler Dodge Jeep RAM of Madison

Overall Rating:

4.6 (out of 5)

95% recommend this dealer

1665 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I recently worked with Dan while shopping for a new

Reviewed by ForestNovember 17, 2025

I recently worked with Dan while shopping for a new vehicle, and the experience was genuinely outstanding. From the moment I walked in, he was friendly, professional, and incredibly knowledgeable. What stood out most was how straightforward he was. No pressure. No games. Just clear answers, honest guidance, and someone who clearly knows the car business inside and out. Dan listened to what I needed, walked me through the options without pushing anything unnecessary, and made the entire process surprisingly easy. He went above and beyond to make sure I felt confident in the decision, and it’s rare to meet a salesperson who genuinely puts the customer first. If you’re looking for someone who’s patient, trustworthy, and great at what he does, ask for Dan. You won’t regret it.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

They recognized that i may have other options available

Reviewed by CARRIE.PAIGENovember 16, 2025

They recognized that i may have other options available to me vs.the contrat Honda was offering,, saving me $3000.00. They took the time to stay engaged personally throughout the process. Personal follow up once all paperwork was completed. They reputation as an honest customer centric dealership was evident.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison! Chad Ellis chad.ellis@russdarrow.com

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

The people at the dealership were friendly.

Reviewed by ERICJH817November 16, 2025

The people at the dealership were friendly. They answered all my questions Overall a pleasant experience

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Chad Ellis chad.ellis@russdarrow.com

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Russ Darrow Chrysler Dodge Jeep RAM of Madison

Welcome to **Russ Darrow Chrysler Dodge Jeep RAM of Madison**, your trusted destination for exceptional vehicles and outstanding service in Madison, WI. Whether you're searching for a rugged RAM truck, a versatile Jeep SUV, a powerful Dodge, or a refined Chrysler, our extensive inventory has something for every driver. Our dedicated team is here to provide a seamless car-buying experience, backed by transparent pricing, expert guidance, and top-tier customer care. Visit us today and discover why Russ Darrow is the name Madison drivers trust for all their automotive needs!

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