Bergstrom of Kaukauna in Kaukauna including address, phone, dealer reviews, directions, a map, inventory and more

A member of the family

2929 Lawe St
Kaukauna, WI 54130

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Sales: 888-503-0085

Used Cars: 888-258-8114

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 1:00pm

Reviews of Bergstrom of Kaukauna

Overall Rating:

4.6 (out of 5)

91% recommend this dealer

89 total reviews

Showing the most recent reviews from and DealerRater.

5.0 (out of 5)

Great Service

Reviewed by Todd from Appleton WINovember 04, 2018

I have a 2010 Dodge Journey SXT front wheel drive 3.5 V-6. I brought it in for an excessive oil useage problem.(2 Quarts between changes). I have been to 4 other shops before Bergstrom Kaukauna, who did not take care of the problem. When I called Bergstrom Kaukauna, to explain my issue, Morgan from service was very helpful, and recommended a bg engine cleaning product with my next oil change. This took care of the problem. I was so frustrated before going to Bergstrom Kaukauna, and talking to Morgan, I was ready to get rid of my Journey. Thank you Morgan, and thank you Bergstrom, you have gained a customer for life. My deepest appreciation Todd

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thanks Todd! Appreciate your feedback and your business.

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.6 (out of 5)

Less than zero

Reviewed by goldensaddletrampsMarch 06, 2017

I bought this 2017 Dodge Ram 1500 brand new and at 400 miles on a trip to visit grandchildren, the electronic locks quit working day 8. I called the salesman, Jim Loppnow and he said we can make you an appointment to brings it in or you can take it to a Ram dealership closer to you. I said this is "unacceptable" as it is a huge waste of my time for a BRAND NEW VEHICLE that should have no problems. He gave me the customer service number for Chrysler, 800-247-9753 and I talked to EMILY. She said she would get back to me. I waited 3 hours, nothing. In the meantime I went to get lunch and when I put the key in the lock to unlock the door the EMERGENCY Horn went off and went off and went off until I started it up and started driving. I locked it with the key at my destination. When I came back and unlocked it the EMERGENCY HORN went off loud and again and again until I started it up and started driving off. Now I am afraid to go anywhere because of these electronic failures. I called Chrysler again and reported the NEW problem. The person I talked to said that EMILY had not started a case for my complaint because Chrysler's computers were not working. I told her about the new problem. She tried to call the dealership and had to leave a voice mail. I told her what I wanted was someone from the dealership to drive up leave me a vehicle and pick up my Ram 1500 fix it and deliver it back. I am not going to hold my breath because I think I will die from this HORRIBLE ANTI-CUSTOMER SERVICE. Do not, do not, do not do business with Chrysler. I had a Toyota for 10 years with absolutely no problems. What was I thinking????

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 3

Pricing N/A

Maximum rating = 5

1.8 (out of 5)

2012 Jeep

Reviewed by Bill from Appleton, WiDecember 10, 2016

Purchased a "certified" used Jeep Grand Cherokee from this place. Had asked for new tires but was told no. After some time asked again and was told by the sales rep that he would check again. Did not get new tires. 2 of the tires where at 4/32 and 2 where at 5/32. Doing the math that leaves about 9000 miles left. After complaining was told they would replace the tires. Still waiting. Did find out that they got the cheapest available. Now I will have to wait

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 3

Customer Service 2

Buying Process 2

Quality of Repair 1

Maximum rating = 5

About Bergstrom of Kaukauna

At Bergstrom Automotive we strive to be the recognized leader of guest service through our commitment to treat everyone like family. You deserve complete peace of mind when it comes to owning your vehicle regardless of whether it is new or pre-owned. We pledge to provide the finest personal service and facilities for our guests. As Wisconsin?s #1 Automotive Retailer we support communities throughout the state with 25 Bergstrom locations representing more than 35 brands. Every pre-owned vehicle we sell goes through an extensive certification process. We are committed to making sure you will be treated as one of the Bergstrom family.

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