Kunes Chrysler Dodge Jeep Ram of Elkhorn

Lots of high pressure sales tactics, hidden fees, and broken promises. From start to finish, purchasing from Kunes was a slimy, frustrating transaction.

The sales person was easy to work with minus his tears attempting to jump in and expedite a sale when me and him had a good understanding of where I needed to go. The Finance department doesn’t answer the phone calls when you call. The general manager doesn’t stick to his own timelines when saying he will return your call or get you documentation at a specific time. I was very clear about not wanting any extra additions or anything on my car and they still put random things that brought the base level from $29,000 to $32,000. Those add-ons were not put into the receipt or transaction of sale. They were third-party warranties that I believe we’re just there to boost the price of the vehicle. I’ve been told since May that they were going to be refunding me this money, it is now August 20 and I’m still being told Just give it a couple more weeks. I believe there was never a third-party warranty. I believe that they charge the vehicle and thought I wouldn’t notice and pocketed about $3000 and are now continuing to start giving me my money back.

Aggressive upselling and poor explanation of additional financial services and warranties. Was a disappointingly sleazy sales experience.