Chrysler Jeep Dodge RAM of Puyallup

Worst place to take your car for any repairs. You can only get updates from one person and they are always to busy to answer the phone. I've been waiting for over 2 weeks for a manager to call me back. Also calling everyday day. Then when I finally get answers I was told 45 plus day minimum for the part to come in. So far I dropped my car off on 9-23-25 part was ordered 9-24-25. And was told they are back ordered 3000 on that one part. And they ordered 88, out of those 88 they said hopefully one will be for my car or will have to wait another 45 days. Today, 10-8-25 They double expedited it for me and got told I could get it one day earlier on 11-7-25. But no garentee. I could have ordered the same part from Mopar and got it in 2 days. This car is still covered under manufacture so no cost to me otherwise I would have ordered the part my self. If you need repairs do not come here for any reason. Go to tacoma dodge or literally any place. I will update after or if I ever get my car back. Update 10-16-25 is there is still no ETA for this to be resolved. Update 10-27-25 the repair on my vehicle is postponed from November 7 to November 29 or later. Looks like I will have to get a lawyer to git this fix.

Can't write an accurate estimate for you or your insurance company. Expect long delays, no communication and inaccurate information when given any at all. I have asked to speak with the GM multiple times and apparently he's an apperition that cannot communicate with customers.

Sales department here when I use them in 2021 was great my complaint is their service department had breaks done spent almost $700 couple days later hurts noises in the front they said break dust on oil change told him I could still hear grinding sounds they said they can’t find anything that’s wrong. Took it back for a second oil change told him that the sound has gotten louder service writer said yeah I see some grooves. They might not have turned the rotors. Got a call from the service manager, he said yes they did turn rotors and because I did not buy new rotors they are not warranty. Anything that I would have to replace the front pads if I want the noise to go away first no one told me anything about Pads and not being warranted if rotors Returned now that Service manager left a voicemail. He will not return my calls again. I recommend you stay away from this service department. I have not had a good experience at all since purchasing my ram from this dealership regarding their service lots of little things that they don’t do oh yeah by the way, I’ve had several oil changes every time I’ve taken it for oil change they check the air filter. They never put the air filter cover back on correctly, I have to get out and do it myself poor service department, sales manager, worthless