I-5 Chrysler Dodge Jeep RAM

Took my new truck in because it was losing charge. They tested and replaced a bad battery but told me I had to bring it back because it still had a draw. The next morning it wouldn't start so I popped the hood and discovered that when they replaced the battery they forgot to attach the ground cable to the battery (I sat there all day while they scratched their heads looking for the reason it was losing charge, and it was because of their mistake). Also, discovered that they put a nine inch scratch in the paint of my new $80K truck! Never using them again. Amateurs.

I’ve been a customer of I-5 for 10+ years I’ve bought multiple tacomas, Camrys, rubicons, you name it I’ve probably bought it. I’m super disappointed in a situation with the service center. We dropped our immaculate jeep off for a simple recall and now we can’t drive it off the lot? Going on 2 weeks and I’m more than disappointed in the situation. The fact that the service team did not do their due diligence could have gotten my husband killed when he drove off the lot with his vehicle that was not adjusted right. Now it leaks, there’s pieces missing out of the whole clutch system. I’m more upset that no one thinks it’s a problem that he got out in the intersection and then couldn’t get it into gear because no technician could do their job properly. I would love to get in touch with someone since I’ve keep being denied any high up contact info. Thankful the parts girl is doing everything in her power to fix this but I’m more than upset my husband very well could have been killed or destroyed his jeep driving it away from a simple recall.

I had trouble receiving a military discount from Chrysler for several weeks. When Ashleigh Fournier took over the issue I received the discount check within a week. It is great that there are still car dealers with employees that provide excellent customer service.