Ourisman Chrysler Dodge Jeep Ram of Woodbridge

Worst experience I ever had. If you go there and you see the salesman Ike. He will look you directly in your face and lie like it's nothing. Their main goal is to get the vehicle sold. Then they don't care about you after that. I bought a truck from them and it needed some paint work on the front bumper also had a chip in the paint on the passenger door. I went through with the sale because Ike said that it would be no problem, they would take care of those issues. So I brought the truck back in when the repair was set up. When I got the truck back. The bumper was a different color then the rest of the truck and had a orange peel look in the paint. The chip on the door was just touched up with a paint brush I guess. So I told them about my issues with the work and they refused to do anything about it. It is a shame when you spend all of that money for a vehicle and get lied to on top of it. I am going to make sure I pass the word online on every site I can find about Ourisman Chrysler Dodge Jeep Ram of Woodbridge and there horrible service. If you go there good luck to you. 👎👎👎

Turned in vehicle for oil change and tire rotation. Needed rear brake pads and rotor replaced. They kept the car (my only transport for disabled family member) for two full days. A job that takes 2-hours.

I want to start by saying, I worked for a dealership for many years; so I am aware of issues that happen, not on purpose and by accident. So, when I type this (my first dealer rating ever) I write this out of sheer frustration after having history and understanding with behind the scenes knowledge. My sales person was nice, but if you make an online contact; this will not be the same person that you deal with at the dealership. This makes sense, but also should be said before you arrive. (Dealer advantage tactic 1). The used vehicle was in very presentable condition, 9/10. TRACKER! The day after I purchased the truck, I realized they added a tracker to my car. They tried to sell this to me at the xxx, but I refused. NO WHERE in the paperwork or verbally was I told that a tracker would be on my new purchase. I removed the tracker, called to complain and told them if they wanted the trackers where they could locate it. NO RETURN CALL from the SALES MGR! Trade In and shadiness happens here! Super low balled, but that is to be expected. We reached an agreement on prices (trade and purchase) BUT .... It turned out that they waited 6 weeks to pay off my trade; so I incurred another payment as well as addition day %. Mind you, I had to call the bank to get payoff and get a daily % increase for payoff. So, in total, Oursiman cost me almost $500 by paying off the loan 5 weeks after I traded it and in extra % charges. I want my money back! The contract listed payoff and what they paid was $460 less! This is blatant theft! I have left numerous messages for the Sales Mgr to call me back, Not a peep! Now on week 7 of owning the truck and my temp tags are 3 weeks expired and no titling, new tag, or final singed paperwork has been mailed to me. I live 4.5hrs from the Ourisman in WV, Again, I was told this would not be an issue, actually, Rick (who was very professional) made it a point before me that overnighting me a new temp tag, paperwork, etc would not be an issue. If it wasn't for the shadiness of payoff of my trade in and the 100% lack of Sales and Sales Mgr responses after the sale, it would have been a good experience. But the fact that this group seems to have a systemic issue with lack of after sales customer care should tell everyone all that you need to know; you are just a number today and that they do not care about you as a next customer. I'd love for this post to get any positive attention from this dealership; but again, the lack of response thus far even to find out where my tags and paperwork are is incredibly disheartening. And living in a place where I can't just drive 9hrs round trip to "HOPE" when I arrive my trade in "refund" , tags and paperwork will be waiting; this treatment is beyond unacceptable! *** I also forgot to mention *** Even though I came reapproved from VACU, the salesperson took all my vital 411, I asked for what, he said that "it was for the purchased paperwork;" but in fact he ran my credit again on the dealership portal at his desk! I had suspected this the case; but it was confirmed when a slew of emails came in from agencies and lenders... Again, more shady stuff!