Berglund Chrysler Dodge Jeep Ram in Roanoke including address, phone, dealer reviews, directions, a map, inventory and more

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2525 Franklin Rd SW
Roanoke, VA 24014

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Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 8:30am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 4:00pm

Reviews of Berglund Chrysler Dodge Jeep Ram

Overall Rating:

4.4 (out of 5)

86% recommend this dealer

62 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Jeep owners and others BEWARE!

Reviewed by Nav3man from Roanoke, VAJune 09, 2021

I had a repair made on my wife's 2015 Jeep Cherokee Limited where they replaced the sparkplugs and one fuel injector because I did not have time to do it myself. I have been an auto mechanic, diesel mechanic and aircraft mechanic and I grew up on a farm working on cars, trucks, mowers, tractors and more. So I'm pretty familiar with mechanic work. They did the initial work okay or so I thought, but then our Jeep started leaving a pretty good amount of oil drips on the driveway and was loosing oil at about a quart every 1000 miles. After inspecting it to see the source I realized it was coming from the top of the engine where they did their work, so I took it back to them to figure out what happen. That evening they said that it was "nothing that they did, but the oil cooler directly in the area that they were working was cracked and leaking the oil. They said that they could replace it but parts and labor would be a little over $1,000! After talking for a while with the Service Manager, he said that "the part with over $500 alone basically their cost" and they'd have to get one shipped from another dealership. After a while he said that he could "eat some of the labor expense so the replacement would run me around $700" and initially I was going to do it, but then I decided to check things on my own so I cancelled the repair appointment. I found and bought a brand new OEM oil cooler that looked identical to the one in the vehicle for LESS THAN $100.00 then watched some YouTube videos on doing the job. When I began disassembly I found things that the dealership had broken during their repair work from before and then I discovered that the source of my oil leak was not my oil cooler at all, but rather it was my PCV Valve as the oil was inside the intake plenum which they should have seen when they did the previous job. I replaced the gaskets, oil cooler (only because I already opened it) and PCV Valve in a friends shop taking my time and my total cost was less than $150. Only thing that was a bit tricky was getting a low in. lbs. torque wrench. My wrenches are mostly ft. lbs. Any way if I had gone with their original repair / replacement, then I would have been out over $1,000 and I'd still have an oil leak / consumption problem. They don't really care about customer satisfaction or doing a good job. They just want your money. I won't go back to this dealer.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Carol Thompson

Reviewed by Cyndi Sledd from Roanoke, VaApril 09, 2021

Carol Thompson went over and beyond to help me get in my vehicle. She made it happen. Very upfront and on top of everything. Best experience I have had to date buying a vehicle.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

What a bunch of jerks

Reviewed by Disgruntled spouse from Roanoke VirginiaNovember 08, 2020

The only reason we purchased a car from this dealer is my husband insisted that he wanted this vehicle. The kid who sold us the car was fine but when talking about price he went and discussed it with his boss. When he came back he refused to reduce the price at all and his boss mocked that I brought up kelly blue book pricing. If you don’t want to reduce your prices that is one thing .. but mocking your customers is another . He also stayed in his office and never came out to speak to us face to face. I personally will never go near this dealership again.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About Berglund Chrysler Dodge Jeep Ram

Berglund Chrysler Jeep Dodge RAM has revolutionized the car buying process. Our sales staff is not only personable and honest but extremely knowledgeable. You'll get quick answers to your questions so you won't spend all day on the lot like most car dealers in the Roanoke VA area. Plus our Financing Department can pre-qualify you before even getting on to the lot making everything more streamlined. We truly care about customers; they are the reason we are still in business. That's why we are committed to making sure to be here for you before during and after the sale.

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