Pearson Chrysler Jeep Dodge RAM in Henrico including address, phone, dealer reviews, directions, a map, inventory and more

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8250 W Broad St
Henrico, VA 23294

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Sales: 804-212-2509

Used Cars: 804-381-6475

Hours Toggle

Sales Department

Sun 1:00pm – 6:00pm
Mon 8:30am – 9:00pm
Tue 8:30am – 9:00pm
Wed 8:30am – 9:00pm
Thu 8:30am – 9:00pm
Fri 8:30am – 9:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 9:00am – 3:00pm

Reviews of Pearson Chrysler Jeep Dodge RAM

Overall Rating:

2.5 (out of 5)

35% recommend this dealer

34 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Excellent Buying Experience

Reviewed by Joseph from Washington, DCApril 25, 2021

I had my eye on a Lexus NX for a few months and Pearson CDJR happens to have one with the exact specs I was looking for. After test driving the vehicle, as much as I liked the car, I was dismayed that the vehicle had a small chip in the windshield and was adamant that I would not buy a vehicle without having a prepurchase inspection completed. Phil Dossou worked diligently to have the windshield repaired, had the vehicle personally transported to and from the and was extremely friendly and transparent throughout the entire process. He was gracious enough to allow me to take the vehicle offsite to have an inspection. He went above and beyond to ensure that the car would be ready for me to take home that day. Jeff, the finance manager, was also very friendly and gracious. I highly recommend Pearson CDJR to anyone looking for a new or used car!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.4 (out of 5)

When I asked about the vehicle they couldn't find the...

Reviewed by Cplunk79January 16, 2021

When I asked about the vehicle they couldn't find the key. After waiting for 20 minutes they finally find the key. I drive the vehicle and notice the transmission is slipping. They have it checked and tell me they're ordering a transmission. After waiting nearly 2 weeks, they inform me they can't find a USED transmission. If I would have known they were going to put a JUNK YARD transmission in it, I wouldn't have wasted my time. They aren't an honest place to deal with.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 3

Pricing N/A

Maximum rating = 5

1.6 (out of 5)

Very disappointed in communication and honesty with...

Reviewed by bounceJanuary 15, 2021

Very disappointed in communication and honesty with service appointments and how they are conducted. Very friendly and helpful at the beginning. I made an 8:00 am appointment and arrived at 7:45 am to diagnose the engine check light. I also provided the engine code. I explained to the service rep. the engine code and was told I could drop the vehicle off in the morning and they would take care of it. So I spent most of the day waiting and waiting. At 3:15 pm I decided to drop by and inquire on estimated time when the repair would be completed. Now this is where it starts. I was told there were other customers ahead of me and they haven't looked at the vehicle and they might not have the part. I took my vehicle and left. So what is the point of making an appointment? How do you not know if you have the part or not, even when informed of the issue? They stated they could still diagnose the problem ($100+) but may or may not have the part. What's the point. I will not take my vehicle to this dealer ever again.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 4

Pricing N/A

Maximum rating = 5

About Pearson Chrysler Jeep Dodge RAM

Pearson Chrysler Jeep Dodge is your one stop dealership for all your Chrysler Dodge Jeep Ram or Pre-Owned needs. We proudly serve the Richmond Fredericksburg Petersburg Charlottesville areas and all points in between. Pearsoncjd.com is a convenient place to get all the information you're looking for about us and our extensive selection of vehicles. Please click your way through the site for everything you'll need to find a vehicle financing our current specials schedule a service appointment order parts and accessories directions or just contact us.

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