4116 West Mercury Boulevard
Hampton, VA 23666

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Sales: 757-962-9239

Used Cars: 757-962-9239

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00am
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 7:30am – 3:00pm

Reviews of Banister Chrysler Dodge Jeep Ram of Hampton

Overall Rating:

4.3 (out of 5)

84% recommend this dealer

317 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I love the service department.

Reviewed by duckybullock10November 29, 2025

I love the service department. Fast, and friendly service with a smile every time I come to get our vehicles worked on, or inspected.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Excellent.

Reviewed by SHERRIJ771November 26, 2025

Excellent. I would tell Cheryl Johnson, Lindsay Givens and Mr Banister the best. ?? I didn't get ripped off. That means a lot to me(being a woman).

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

4.0 (out of 5)

I was able to a schedule my appointment for safety recall

Reviewed by buckrogers_mdNovember 25, 2025

I was able to a schedule my appointment for safety recall repair in advance that fit my schedule. After dropping off my Jeep, the service team discovered that the repair required an additional part that they needed to order. This caused a delay of an extra three days. After the recall service repair was completed, my Jeep was back to 100%. I just wish there was a way that the service team could check beforehand which parts were needed to repair and replace to complete the service and confirm that those parts were in their inventory-- or order them to arrive prior to my service appointment and prevent delays. Regardless, I was still pleased with service rep Becca and the final quality of the repair services completed. Just not pleased with the extra time it took.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Banister Chrysler Dodge Jeep Ram of Hampton

In the heart of Hampton, Virginia, a thriving automotive empire was taking shape under the visionary leadership of Dan Banister. Known for his uncanny ability to drive success to dealerships, Banister has successfully extended his dealership ownership, transforming the landscape of the automotive market in the region The expansion from three to five dealerships marked a significant milestone in Dan Banister's career. His journey from a single dealership owner to a formidable force in the automotive industry was a testament to his vision, hard work, and dedication to providing the best possible experience for his customers. The team at The New Banister Chrysler Dodge Jeep Ram would like to welcome you to our dealership in Hampton, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Chrysler, Dodge, Jeep, Ram vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Hampton, you can always count on the professional technicians in our Chrysler, Dodge, Jeep, Ram service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Hampton count on the high-quality vehicles and services found at The New Banister Chrysler Dodge Jeep Ram, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!

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