Marlow Motor Company in Front Royal including address, phone, dealer reviews, directions, a map, inventory and more

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707 N. Commerce Ave
Front Royal, VA 22630

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Sales: 866-488-4103

Used Cars: 866-482-6192

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 6:00am – 10:00pm
Tue 6:00am – 10:00pm
Wed 6:00am – 10:00pm
Thu 6:00am – 10:00pm
Fri 6:00am – 10:00pm
Sat 8:00am – 4:00pm

Reviews of Marlow Motor Company

Overall Rating:

4.5 (out of 5)

85% recommend this dealer

163 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

By far the worst service center I’ve ever dealt with. 5...

Reviewed by Upset November 08, 2021

By far the worst service center I’ve ever dealt with. 5 days in the shop for a engine light and can’t get somebody to tell me what’s wrong. Absolutely the worst customer service…

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

TERRIBLE!!! Steer clear of this place. Horrible job and...

Reviewed by Johnnyboys426August 09, 2021

TERRIBLE!!! Steer clear of this place. Horrible job and took forever. I would never recommend them.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Fraud

Reviewed by Tyler White from StrasburgApril 09, 2021

Called the service department to schedule repairs for the recalls on my vehicle. The service advisor informed me the repairs were already completed by them in 2015. I then called the Chrysler recall team 800 number and they confirmed via VIN number the repairs were not completed to my vehicle. The Chrysler recall team then 3 way called the service advisor I spoke with and his story had changed. The service advisor scheduled the repairs immediately. When I received my vehicle after the repairs to the recall were completed I found my transfer case was leaking from the seal. The seal was damaged do to the recall. I took pictures then called the service department and explained the issue. The service advisor said they will have my vehicle towed back to dealer and look into it. They confirmed seal was bad and also transfer case was cracked. Because the service technician failed to inspect the transfer case during repairs for the recall the service advisor claimed the damage was not caused by the recall and they are not covering the repairs. I was charged for the replacement of the seal and the towing bill. When I received my vehicle the second time I found the seal was not replaced. In fact it was more damaged in their attempt to remove the seal. Dealer has not attempted to correct these issues. I'm now left with incomplete repairs for the recall and paid for labor/ parts to repair the seal that is more damaged than before and a towing bill at their request.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Marlow Motor Company

Marlow Motor Company (MMC) Chrysler-Dodge-Jeep-Ram serves the new and pre-owned automotive sales service parts and financing needs of Virginia's Shenandoah Valley and nearby Northern
Virginia. Founded in 1947 MMC is a Member of the Marlow Automotive Group which is a third generation local family owned and operated business of three franchise auto dealerships (MMC in Front Royal Tri-State Nissan in Winchester Marlow Ford in Luray) that has served the region for 70 years and counting. Marlow Motors.

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