9610 Fairfax Blvd
Fairfax, VA 22031
Sales: 888-769-1847
Used Cars: 703-273-0200
Sales Department
| Sun | 12:00pm – 5:00pm |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | 9:00am – 7:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 7:00pm |
| Tue | 7:00am – 7:00pm |
| Wed | 7:00am – 7:00pm |
| Thu | 7:00am – 7:00pm |
| Fri | 7:00am – 7:00pm |
| Sat | 8:00am – 5:00pm |
See all dealerships near Fairfax, VA that carry Dodge, Jeep, Chrysler, RAM
Overall Rating:
4.1 (out of 5)
92% recommend this dealer
1261 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Charged 700 dollars for a battery when I only had 16,000
Charged 700 dollars for a battery when I only had 16,000 miles o jeep . Even service person told me it’s a rip off. Never going back
Dealer Response
lmyers1214, thank you for taking the time to leave a review with us. Your vehicle was towed to our dealership in the evening on 11/11, we began diagnostics in the morning of 11/12 and determined that the main battery had failed. You were sent an estimate with pricing which was reviewed, and spoke on the phone with the advisor and gave approval prior to work being performed. We understand that you can find other batteries online for cheaper than the $685 (this total is parts and labor) that you were charged. When we replace a battery, we replace the battery with the battery approved by the OEM, not the cheapest battery we can find. Our battery pricing is competitive in the marketplace. Not all batteries are made the same and perform the same. If a vehicle needs a new battery, we quote and if approved, replace with what the manufacturer recommends as we are a franchise dealership and these batteries are specifically designed for the vehicles they are placed in. While there are other options, such as aftermarket (non-OEM), we will not quote anything outside OEM or OEM approved equipment unless specifically requested to do so as aftermarket parts can affect the vehicle's warranty and may not perform to the same level or longevity as the OEM specified equipment. That being said, any battery can fail prematurely, and is why a warranty comes with the battery itself. Your battery has a 3 year unlimited mileage warranty.
Maximum rating = 5
Elvis dealership is concerned with his upselling you when
Elvis dealership is concerned with his upselling you when you drop your car off. They charge three times the amount that apart would cost anywhere else. Chrysler and Jeep in general install batteries that are defective and have to be replaced regularly at a $680 charge minimum. The dealership basically says tough luck. Corporate customer service is now offshore and are useless. The dealership says we sell OEM batteries which is a joke if they can't even last 16,000 miles. Instead of $680 of we would have been better off by one for $150 that would have probably lasted longer. Points of contact at this dealership do absolutely nothing to assist.
Dealer Response
alfier1, thank you for leaving a review. Your girlfriend's vehicle was towed to our dealership in the evening on 11/11, we began diagnostics in the morning of 11/12 and determined that the main battery had failed. Your girlfriend was sent an estimate with pricing which was reviewed by you and your girlfriend on the phone with the advisor and gave approval prior to work being performed. We understand that you can find other batteries online for cheaper than the $685 (this total is parts and labor) that you were charged. However, stating that you can buy this particular battery for $150 online is inaccurate. When we replace a battery, we replace the battery with the battery approved by the OEM, not the cheapest battery we can find. Our battery pricing is competitive in the marketplace. Not all batteries are made the same and perform the same. If a vehicle needs a new battery, we quote and if approved, replace with what the manufacturer recommends as we are a franchise dealership and these batteries are specifically designed for the vehicles they are placed in. While there are other options, such as aftermarket (non-OEM), we will not quote anything outside OEM or OEM approved equipment unless specifically requested to do so as aftermarket parts can affect the vehicle's warranty and may not perform to the same level or longevity as the OEM specified equipment. That being said, any battery can fail prematurely, and is why a warranty comes with the battery itself. Your girlfriend's battery has a 3 year unlimited mileage warranty. We sincerely regret the inconvenience and frustration this unexpected repair caused. However, the battery was replaced with prior approval at our standard, competitive pricing which does not create an obligation for a post-repair concession. Thank you again for your review and we wish you the best.
Maximum rating = 5
Courteous and helpful worked well with insurance company.
Courteous and helpful worked well with insurance company. Helped with keeping costs down. Pleasant demeanor
Dealer Response
Krstreib, thank you for your 5-star review!
Maximum rating = 5
Farrish of Fairfax is family-owned and operated & serving the DC area since 1957. At Farrish, our goal is to provide our customers with a buying service & ownership experience that not only meets individual needs but also exceeds all expectations. Call today 888-323-6629
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