Farrish Chrysler Dodge Jeep RAM

Title: Jeep Owners Beware – Disappointing, Overpriced, and Incompetent Service After 18 amazing years with my (then brand new) 1998 Jeep Wrangler, I had to take a break from being a Jeep owner. So, when I finally came back to the Jeep family this year with my “new to me” 2021 Jeep Gladiator (under 17,000 miles and in great condition), I was genuinely excited. This felt like coming home. I wanted to do the right thing and take good care of it, so I scheduled a simple, routine service visit at Farrish Jeep in Fairfax before hitting the 20,000-mile mark. Unfortunately, what should have been a positive and exciting experience turned into one of the most frustrating dealerships visits I’ve ever had. Here’s what I was charged: • Oil Change: $106.50 • Tire Rotation: $20 (charged but NOT performed) • Cabin Air Filter: $115.98 • Engine Air Filter: $78.95 • Shop Fees + Tax Total: $372.87 First, this vehicle has never been off-road and has under 20k miles. Being told I needed an engine air filter replacement already is questionable when most are typically replaced closer to 30k miles under normal driving conditions. Second, I chose this dealership partly because they advertised a free car wash. I absolutely did NOT decline the wash, yet my paperwork claimed I did. That might sound small, but it reflects the overall lack of care and accuracy throughout this visit. Now the worst part: they charged me for a tire rotation they did not perform. Their explanation? “Wheels fused to the hubcaps” and they “couldn’t get the lug nuts off.” This is a Jeep dealership. Let that sink in. If their own service department can’t remove the wheels, how exactly am I supposed to do it on the side of the road? Then it hit me: every Jeep owner knows about the locking lug nut key. Basic Jeep ownership 101. They never asked me for it. They never checked the center console or glove compartment (where mine was). They never called me. They simply gave up, charged me anyway, and sent me on my way. When I got home, I used my lug nut key and loosened the lug nut easily. That’s when the disappointment really set in. This isn’t just about the money. It’s about trust. This was my first service visit with my Gladiator, something that should have been exciting after returning to the Jeep community. Instead, I left feeling overcharged, brushed off, and questioning the competence of a Jeep-branded service department. Jeep owners deserve better than this. If you care about your vehicle and want knowledgeable technicians who understand the basics of the brand they represent, I strongly recommend taking your business elsewhere. Avoid Farrish Jeep at all costs. Happy to provide my receipt is anyone wants proof.

Charged 700 dollars for a battery when I only had 16,000 miles o jeep . Even service person told me it’s a rip off. Never going back

Elvis dealership is concerned with his upselling you when you drop your car off. They charge three times the amount that apart would cost anywhere else. Chrysler and Jeep in general install batteries that are defective and have to be replaced regularly at a $680 charge minimum. The dealership basically says tough luck. Corporate customer service is now offshore and are useless. The dealership says we sell OEM batteries which is a joke if they can't even last 16,000 miles. Instead of $680 of we would have been better off by one for $150 that would have probably lasted longer. Points of contact at this dealership do absolutely nothing to assist.