Fair Oaks Chrysler Jeep Dodge RAM

William Granby delivered my vehicle. In excellent condition. In addition. To great customer service.. 1-7-26

Avoid Fair Oaks Chantilly Chrysler Jeep Dodge Ram! ! I am sharing my experience to help others make an informed decision before visiting Fair Oaks Chantilly Chrysler Jeep Dodge Ram. Issue 1: Safety-Critical Repair Failures Following an A/C evaporator repair performed by Fair Oaks Chantilly Chrysler Jeep Dodge Ram, the vehicle developed multiple serious issues, including: • A dash panel and airbag detaching and falling onto my legs while driving on the PA Turnpike • A fuel door that would not open • A steering-column bearing issue that remains unresolved A later repair to correct their mistakes, which included reinstalling the panel and airbag, resulted in additional damage to interior components (documented in photographs). This damage was acknowledged in a voicemail from service leadership. Despite multiple visits and months of communication, no resolution has been provided as of 9/9/2025, requiring me to contact a third-party for inspection. Issue 2: Oil Change and Multi-Point Inspection Concerns I paid for an oil change and multi-point inspection. However: • Photographs raise doubt that an oil change was performed. • No multi-point inspection checklist was provided, despite this being standard at other service centers. • A needed Fuel System Service was not disclosed. • Leadership acknowledged in voicemail that they could not confirm whether these services were performed. Due to the absence of proof and visible evidence, I was forced to open a fraud claim with my bank for the unverified services. UPDATE: The dealership refunded me the full amount for the oil change and multi-point inspection. Issue 3: Third-Party Inspection Findings A third-party PPI was completed. Their findings were significant: 1. Numerous missing dashboard fasteners 2. A compromised firewall 3. Panels improperly installed and unsecured 4. Left and right shifter bolts missing 5. Disconnected electrical connectors 6. Cabin air filter installed upside-down The third-party shop recommended that a Jeep dealership remove the dash and console for a full safety inspection. They declined to perform the work themselves due to the extent of prior improper repairs. The attached photos from the third-party shop confirm the terrible workmanship of Fair Oaks Chantilly Chrysler Jeep Dodge Ram. It is unfortunate that, as of 12/27/2025, we have been unable to reach a resolution, Hermann. A goodwill offer of $2,250 does not address the need to ensure the safety of myself, my passengers, and others by repairing the vehicle, and not trying to make the problem go away by throwing money at it. The requested resolution was straightforward: for us to work with Stellantis to identify another certified Jeep dealership to correct the damages and issues caused by Fair Oaks Motors. Prior visits to Fair Oaks Motors have demonstrated your team's inability to resolve these issues and, ultimately causing more issues. Your decision not to meet 1/2 way further supports the conclusion that revenue is being prioritized over customer safety - and your fear of what will be uncovered once the dash and console is removed by a certified technician at another certified Jeep dealership. Due to Fair Oaks Motors unwillingness to work with me and Stellantis to identify and authorize an alternative certified Jeep dealership to repair the documented issues with Fair Oaks Motors I am accepting incoming media request to ensure my customer voice is heard by others. It really shouldn't be this hard to ensure the vehicle is safe and repaired.

I have been working with Mario for the past several weeks, trying to find me the ideal car. I ended up being gifted one for Christmas. I feel so bad all of the hard work and excellent communication between Mario and me resulted in me not buying a car from him. I recommend Mario and fair Oaks Jeep to absolutely anyone! Tell them karen sent you.