Fair Oaks Chrysler Jeep Dodge RAM

Shady Oaks CDJR – Sold the car out from under me AFTER a 3.5-hour drive. Do NOT trust them. Fair Oaks Chrysler Dodge Jeep Ram (they should rename themselves Shady Oaks) just wasted my entire day, $90 in gas, and 7 hours of driving for absolutely nothing. I live 3.5 hours away and had been texting and calling sales manager Omar (Moe) and salesperson Amir for 2½ days about a specific used vehicle listed online. I told them from the VERY FIRST CONTACT that I was far away. They knew I was planning to drive up the moment the car arrived. Sunday: I offered to come that day. They said it wasn’t on the lot yet but would arrive Monday morning. Monday ~10:00 AM: Amir called and confirmed the car was there, being detailed “for my arrival.” I told him I’d leave immediately and be there 1:30-2:00 PM. He said “perfect, it’ll be here.” 2½ hours into my drive: Amir called to check my ETA. I said 1:30. He casually mentioned another customer was coming in 15 minutes “just to look.” I asked why anyone else was being shown MY car when I was already on the road. I begged to leave a deposit. He said they don’t take deposits on used cars. (I had asked Moe the same thing the day before—same answer.) 30 minutes later: Moe called to say the other customer was buying it, but he had “similar” cars on the lot. Minutes after that: Another sales manager, Adam, called asking if I was still coming for “my appointment” for that exact car. I said yes, getting close. I thought the other buyer had backed out. Immediately after hanging up: Moe called back to say Adam “didn’t know” the car was already sold. Classic bait-and-switch chaos. I walked in at 1:30 PM on the dot and watched the car I drove 200 miles for get handed to someone else. Moe shrugged and tried to show me completely different vehicles. I told him there was zero chance I’d ever buy from them after this stunt and walked out. My family has been in the car business for decades. Every reputable dealer I’ve ever dealt with puts a car on hold or “freeze” when a customer is en route for a scheduled appointment. I’ve bought multiple cars in the last few years, always traveling for the exact specs/color/mileage I want. This is the FIRST time anyone has sold a car out from under me while I was literally on the highway. Fair Oaks CDJR has zero integrity. They string you along, waste your time, and have no problem lying to your face. If you live more than 30 minutes away, shop ANYWHERE else. I’ll be filing complaints with the BBB, Virginia DMV Consumer Affairs, and Stellantis Corporate. Absolutely disgusting way to treat a cash-ready buyer. Save yourself the headache—avoid Shady Oaks CDJR at all costs.

Amir, from the sales dept. was super helpful very and aware of finding the latest apps to help me get my information that I needed. He helped me to find the car that was meant for me. I am very happy with my car.

We eventually made an acceptable business deal despite them going back on the initial offer.