Ourisman Chrysler Jeep Dodge RAM of Alexandria in Alexandria including address, phone, dealer reviews, directions, a map, inventory and more

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5900 Richmond Hwy
Alexandria, VA 22303

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Sales Department

Sun 11:00am – 5:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 4:00pm

Reviews of Ourisman Chrysler Jeep Dodge RAM of Alexandria

Overall Rating:

4.4 (out of 5)

86% recommend this dealer

190 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Unsafe jeep

Reviewed by Dauber154 from Alexandria November 09, 2021

BEWARE BEWARE- 2018 Jeep failed inspection!!! I recently purchased a Grand Cherokee from Ourisman Chrysler Jeep Dodge of Alexandria. This is the ABSOLUTE worst experience I have ever had buying a car. I live in Maryland so I had to take the car to get inspected in Maryland. The Jeep failed inspection because 3 of the 4 tires were worn to the tread line, dry rotted and had tears in the tires up to a few inches long. This dealership passed the Jeep for inspection at their shop, concerning!!! Jason(manager) stated they inspected the Jeep and “nothing” was wrong with the Jeep when it was inspected. It was clear to me after getting the Jeep inspected in Maryland from an unbiased shop that this dealership just stuck an inspection sticker on the Jeep window without ever inspecting the Jeep. The Jeep was clearly unsafe and shouldn’t have passed inspection at any reliable, competent shop. The oil life also should 100% life however it was very dirty and was the engine filter. Both needed to be addressed. It was evident that a VA inspection sticker was just slapped on the windshield and no issues were addressed with the Jeep. I highly recommend any vehicle that is purchased from this dealership get inspected by an independent shop, I learned the hard way by trusting a dealership who I thought was credible, well they aren’t. You have been warned. Jason the manager at the dealership stated who was the most ignorant person I have ever dealt with in a managerial position stated “we don’t guarantee that the vehicle will pass inspection outside the state of Virginia”. Why is this? Because you don’t really inspect your cars? The question is now… how did it pass VA inspection with 3 tires that didn’t have any tread on them and were dry rotted? He said the tires were fine when the Jeep left the dealership, so in one week from purchase the tires miraculous deteriorated once it left the dealership. Jason could care less. He is the stereotypical car salesman, a lying fool. He made excuse after excuse which was lie after lie. This man lacks integrity. Jason then lastly stated if I wanted new tires then I shouldn’t “have been cheap by buying a used car”!! A 60k used car is cheap according to him. All he did was lash insults instead of addressing the issues with the Jeep. So unprofessional and just plain ignorance. Just know Jason apparently thinks anyone who buys used cars is cheap. Go somewhere else where management doesn’t insult customers for buying used cars or wanting to buy a car that is safe!!! Don’t fall for anymore Lies they may say in response to this. I have pictures and a failed inspection sheet to prove the facts I write about. Where is their evidence, don’t listen to the BS fluff they spew out to save face. I can support my claims, can they?

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Thank you for leaving a review. We are disappointed to hear about your experience with us as value each and everyone of our customers. We try to be as open and transparent as possible with all of our customers. We would love to speak with you more regarding this issue if you don't mind reaching out to our executive office at (703)660-0478.

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Horrible, fraudulent service department

Reviewed by unhappy Jeep owner from Washington, DCNovember 23, 2020

DO NOT use Ourisman Alexandria for your repairs. They will not honor your warranty for service and repairs that should otherwise be covered under a standard 3 year, 30,000 mile warranty. Staff was disrespectful and completely unresponsive.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

3.7 (out of 5)

evan panfil

Reviewed by Evan Panfil from Arlington, VAFebruary 10, 2020

The service was was ok. My oil monitor wasn't changed back to 0 miles once it was changed and I had to go back a second time.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Evan, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything we can do for you. Take care.

Overall Facilities N/A

Customer Service 3

Buying Process N/A

Quality of Repair 4

Maximum rating = 5

About Ourisman Chrysler Jeep Dodge RAM of Alexandria

Welcome to Ourisman Chrysler Jeep Dodge RAM. We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory request more information about vehicles set up a test drive or inquire about financing. Call or stop by and ask for Jason Dill and discuss your options with our friendly sales staff.

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