Casey Chrysler Dodge Jeep RAM of Springfield

I was told on phone one trade in price When I drove 3 hrs they dropped the price by $7000 Then the car wasn’t even inspected Had warning lights on dash Never again with that company

Everything was super straightforward and easy. My purchase was smooth, and painless. Anastasia was the individual that started, fostered, and closed my deal, from the beginning to the end. Every step along the way she was nothing short of absolutely phenomenal. She went the extra mile when needed, provided an abundance of information and most importantly brought a unique energy to my car buying experience that I truly did appreciate.

I brought my Jeep in for a simple oil change. Despite waiting on-site, the service took nearly 90 minutes. I was told the engine and cabin air filters needed replacement and a tire rotation was recommended, but I received no inspection report or meaningful overview of the vehicle’s condition. My vehicle was also over a year overdue for state inspection, which no one noticed or mentioned. I acknowledged the air filter recommendation and replaced it myself. When I did, I found a significant amount of acorns and debris in the airbox—clearly visible during service but never disclosed. I documented this with photos. I contacted the dealership via their website, hand-delivered written complaints to management, and escalated to ownership. Months later, no one has responded. Based on repeated issues and complete lack of follow-through, I cannot recommend this dealership.