Doug Smith Chrysler Dodge Jeep RAM of Am

Thanks Dave Colesfor helping me get into a 2025 Jeep Gladiator Mojave, Dave helped me get the best deal he could.

Purchased at 2023 Jeep Grand Cherokee. Gave Smith is excellent to work with, understood my need to take two days to make the decision. Very knowledgeable about the workings inside and out of the Jeep. Gabe went through controls and setting up our phone paring them with the info system.

Service department is horrible! Doug Smith had my Jeep Wrangler for 10 weeks on a warranty repair. I got the Jeep back but the repair isn’t complete and now I have new issues. My Jeep spent most of that 10 weeks neglected in the parking lot, doors unlocked, windows down and taped over, and engine partially disassembled without any form of cover or protection. Nate Garrison, service manager, assured me this is normal and that he’s “got 100 vehicles on the lot just like this.” Only updates I’d get is by stopping by and waiting to speak to someone. Only once was I called back with information I’d asked about. Updates I could get were usually one or a mix of “waiting on parts,” “wrong parts received,” and “waiting on tech time.” I finally get the Jeep back and there is an error message about battery charging on the main display, there are new scratches and scuffs all over the passenger fender, grille is scratched, fuse box won’t close all the way because of a wire now routed through it, coolant drips on the suspension components, snapped fastener at an electrical connection, a rather large bracket fell out of the engine bay when driving, and the fender liner is missing most of the attachment hardware.