Sulphur Springs Chrysler Jeep Dodge RAM

Initially a good experience. The truck I wanted and a good price. Did not receive warrant information or "Loyalty" documentations. After 45 days, phone calls not returned, promises not kept... Something so easy to provide - instead an unhappy customer.

I’ve bought many vehicles over the years from sulphur springs dodge. The crew over there has always treated me fair. They are more than willing to help and the best you can ask for on customer service. Thanks for all the help over the years guys!

We traveled across country to see our grandson who is in the military and became stranded in Sulpher Spring, Texas when our old 1999 Ford refused to run any longer. After many attempts to revive the Ford failed, we were introduced by a very nice man to a salesman at Sulpher Springs Dodge. We had high hopes as this salesman seemed honest and above board so we took the huge step on a fixed income and bought a used vehicle from them. The vehicle was a 2008 GMC and was sold as is without any warranty and we understood that from the beginning. We were told that they would help us out if there were any immediate problems. Later we discovered that the service they supposedly completed on the vehicle was not completed!! (this was the documentation that they said prevented them from lowering the sale price because they had put a lot of money into servicing the vehicle). It was not cleaned at all except rinsed with a water hose on outside, the hose and clamp they replaced was on halfway and leaked until we brought it back. no inside cleaning was done at all. still had greasy handprints and stains which my husband cleaned off. We had to bring the truck back after driving 8 hours for check engine light, overheating and making a weird noise. they ended up saying the turbo had to be replaced. We negotiated price and timeline. the timeline went 6 days late and we kept getting different stories..1st - the turbo had to be ordered to come in on Monday they would not let us get a OEM turbo on Friday but had to order the aftermarket turbo themselves in order for the manufacture warranty to apply. they would not install one that we bought separately. 2nd - when the truck was supposed to be ready, they called and said there were gaskets missing and they had to overnight the parts in. The next day at close of business we found out the parts were not overnighted but someone from the dealership went to pick them up and wouldnt get back in time to work on the truck that day. So another 2 days go by and we find it is not ready because of damage to wires and fuel line when they pulled the bode to put the turbo in. then it is supposed to be ready at noon and is not ready until they are walking out the shop for us to test drive. We had numerous extra expenses for lodging, rental vehicle and even had to buy 5 days of 7 medications for my health issues. Because our 11 day trip turned into 18 day trip and I only had 14 days of medication with me. So finally we pay a Service repair bill of $3100.00 in addition to another $1400.00 for living expenses during the week delay (not counting food.), we leave to drive back across country. we have to keep the rental all the way because the truck overheats, runs out of transmission fluid and has some weird noises again. PRAY it is not the turbo~! we have to stop frequently to baby the truck home. Yes we like the color, style and towing ability of the truck but PRETTY IS AS PRETTY DOES> Now we are looking at another $3000.00 repair because the truck also must have ball joints, shocks, engine particulate filter/work, etc etc etc. I'm just saying - DONT BUY a USED vehicle from these folks!!! I would not feel confident that they had serviced it properly OR that they would tell you the whole story behind the vehicle. We met some very nice people and people who did help us navigate these trials --PRaise the Lord for them. BUT the salesman NOR the service manager/communicator were among those and did not have our back or try to give us the bottom line. We felt that they were stringing us along and not prioritizing the service work in spite of the fact that we were 1300 miles from home and stranded. I really think the plan was to unload the truck with minimum effort!! as it is a very particular body style and would not be an easy one to sell. So we bought a $22,000 truck from these folks, paid $4000 cash down and $3100 cash for the repair as well as the extra living expense cost delays.