Sulphur Springs Chrysler Jeep Dodge RAM in Sulphur Springs including address, phone, dealer reviews, directions, a map, inventory and more

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1505 W Industrial Dr
Sulphur Springs, TX 75482

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Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 4:00pm

Reviews of Sulphur Springs Chrysler Jeep Dodge RAM

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

108 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.3 (out of 5)

Dont be the next Victim - go to a different deale

Reviewed by Debbie Burgess from Cumberland VirginiaMay 19, 2020

We traveled across country to see our grandson who is in the military and became stranded in Sulpher Spring, Texas when our old 1999 Ford refused to run any longer. After many attempts to revive the Ford failed, we were introduced by a very nice man to a salesman at Sulpher Springs Dodge. We had high hopes as this salesman seemed honest and above board so we took the huge step on a fixed income and bought a used vehicle from them. The vehicle was a 2008 GMC and was sold as is without any warranty and we understood that from the beginning. We were told that they would help us out if there were any immediate problems. Later we discovered that the service they supposedly completed on the vehicle was not completed!! (this was the documentation that they said prevented them from lowering the sale price because they had put a lot of money into servicing the vehicle). It was not cleaned at all except rinsed with a water hose on outside, the hose and clamp they replaced was on halfway and leaked until we brought it back. no inside cleaning was done at all. still had greasy handprints and stains which my husband cleaned off. We had to bring the truck back after driving 8 hours for check engine light, overheating and making a weird noise. they ended up saying the turbo had to be replaced. We negotiated price and timeline. the timeline went 6 days late and we kept getting different stories..1st - the turbo had to be ordered to come in on Monday they would not let us get a OEM turbo on Friday but had to order the aftermarket turbo themselves in order for the manufacture warranty to apply. they would not install one that we bought separately. 2nd - when the truck was supposed to be ready, they called and said there were gaskets missing and they had to overnight the parts in. The next day at close of business we found out the parts were not overnighted but someone from the dealership went to pick them up and wouldnt get back in time to work on the truck that day. So another 2 days go by and we find it is not ready because of damage to wires and fuel line when they pulled the bode to put the turbo in. then it is supposed to be ready at noon and is not ready until they are walking out the shop for us to test drive. We had numerous extra expenses for lodging, rental vehicle and even had to buy 5 days of 7 medications for my health issues. Because our 11 day trip turned into 18 day trip and I only had 14 days of medication with me. So finally we pay a Service repair bill of $3100.00 in addition to another $1400.00 for living expenses during the week delay (not counting food.), we leave to drive back across country. we have to keep the rental all the way because the truck overheats, runs out of transmission fluid and has some weird noises again. PRAY it is not the turbo~! we have to stop frequently to baby the truck home. Yes we like the color, style and towing ability of the truck but PRETTY IS AS PRETTY DOES> Now we are looking at another $3000.00 repair because the truck also must have ball joints, shocks, engine particulate filter/work, etc etc etc. I'm just saying - DONT BUY a USED vehicle from these folks!!! I would not feel confident that they had serviced it properly OR that they would tell you the whole story behind the vehicle. We met some very nice people and people who did help us navigate these trials --PRaise the Lord for them. BUT the salesman NOR the service manager/communicator were among those and did not have our back or try to give us the bottom line. We felt that they were stringing us along and not prioritizing the service work in spite of the fact that we were 1300 miles from home and stranded. I really think the plan was to unload the truck with minimum effort!! as it is a very particular body style and would not be an easy one to sell. So we bought a $22,000 truck from these folks, paid $4000 cash down and $3100 cash for the repair as well as the extra living expense cost delays.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 2

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

AMAZING!!!!

Reviewed by Brian from Sparks NVNovember 27, 2019

I cant say enough positive things about my experience with Paul and the team at Sulphur Springs Dodge. Having been in the automotive business for 20 years I have a real dislike for car dealers. From the very get go finding the truck I wanted on Cars.com, to the first phone call to the dealership, all the way through pulling off the lot the entire experience was refreshing. The truck was accurately described, in perfect working order, detailed well, and the no hassle purchase was smooth and delightful. I flew 2k miles to buy a truck unseen based on the pictures and description given online, the finance department went the extra mile to get me a better rate then I had in place already, I was given a fair price, and everything was in place with no surprises when I arrived to take delivery. I then drive the truck 2k miles home with a smile on my face and absolutely zero regret that I had bought from such an amazing dealership. Scott made a direct point of walking in and introducing himself and thanking me for my business as did Shawn, they treated us like family not just someone who came to buy a truck that they may never see again. Paul was straight forward, honest, and a pleasurer to work with. If you are local or coming from a distance rest assured you can be confident that your buying experience will be amazing.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

They will scam you

Reviewed by Janee Strickland from Lewisville, txDecember 26, 2018

DO NOT BUY FROM THIS CAR LOT! THEY WILL SCAM YOU! THEY SALE DAMAGED CARS! Would you believe the car I bought was another General manager that works for Jeep wife’s car! Disgusting! The worlds most unprofessional experience I have ever had. I purchased a Jeep Cherokee 2015 from this dealership and was promised the car would be delivered to me free of charge. I live 1hr 30 mins away, I was told two days later the car couldn’t be delivered. How did I find that out you may ask? I had to call and ask multiple times and was advise it would be $120 delivery fee. But wait theres more. I had to wait a week to get my car, within 1 and a half days of me getting the car the antenna had a major leak and drenched my interior roof and back car seat. They told me to bring the car in. I turned it in and at this point they took the car and advised they would fix it for free ( let’s pray to God they aren’t using my warranty) in which I appreciate that to the fullest. BUT, From that date I have not had my car for two full weeks. So now I have not had my car for 3 weeks and am having to pay for it... I want out. I called today and respectfully requested out of the contract because I returned the car within the 48 hour mark of me having the car and Jeff Shelton the general manager refused “sweet heart it doesn’t work like that” 1. Sweet heart - belittling, I don’t know you. 2. The ultimate discrimination because I am a woman and apparently we are easy to run all over. 3. I turned the car in within the two day mark and still have not received it. The car has not been in my possession. 4. Jeff Shelton is now refusing to abide by the 48 hour rule. 5. Your reputable company is willing to sell damaged cars. The branch gives Jeep a bad name and a even worse taste in my mouth. I am extremely unsatisfied with the whole ordeal, they are not compromising, reliable, trust worthy and pure snakes if you ask me. Please beware

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Sulphur Springs Chrysler Jeep Dodge RAM

Family owned and operated.

Our Customers have told us they dislike the hassle and haggle of traditional dealerships. They have said make it easy stress free and give all the information up front. So we listened whether you shop online over the phone or at the dealership you will receive a unique fully transparent experience.
Our process is designed to save our customers time and frustration that accompany most traditional dealerships.
This includes the appraisal process as well as obtaining financing options. We take the mystery out of the appraisal process give a value and show how we arrived at it. This our customers favorite part

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