Benson’s Ingram Park Chrysler Dodge Jeep Ram

Very disappointing and deceptive experience. 
In August 2024, I purchased a 3-pack of oil changes with filters for my Dodge diesel from service advisor Domingo Chavez. My receipt clearly states three oil changes. In March 2025, Angie from the dealership contacted me about a free oil change promotion, which I accepted. When I called today so I could schedule service, I was told I now have no oil changes left. The “free” promotion was applied to the paid package I purchased. The dealership now claims I only bought two oil changes (buy one get one free) — which is not what I was told and not what my receipt shows. I was also asked to provide proof of the promotion, which I did not retain from Angie, as I had no reason to believe I would need to save emails from Angie to ensure the promotion would be honored. A free promotional service should not replace a paid one without clear disclosure. I also waited over 30 minutes to speak with a manager and was ultimately sent to an answering machine. 
Overall, this experience was unprofessional and disappointing.

On January 17, 2026 I stopped by Bensons Auto to look at a 2021 Jeep wrangler that I had seen online. Upon arrival I was greeted by salesman Liam Gonzalez. Liam found the jeep and allowed my wife and I to test drive the vehicle. While test driving the Jeep white smoke was emitted from the engine. Liam seemed concerned about the smoke as was I. When I arrived at the dealership, I expressed to Liam that the smoke would be a deal breaker and that I was no longer interested in the vehicle at which he replied wait a minute and let me get my manager. He left and arrived at the location where we parked the vehicle with his Manager Cody Spores. The manager Cody assured me that the smoke was being emitted because the engine at been recently degreased and cleaned and stated that he was sending it to fleet maintenance to be looked over to make sure that it was not mechanical. Cody also stated that in the event that I was to purchase the vehicle there would be nothing to worry about because the vehicle was covered by Benson’s 3 month 3000 mile warranty and that if there was any issues there would not be any out of pocket expenses. Feeling reassured by the 3 month warranty I agreed that if the smoking was from the oils or solutions used to clean the engine bay I would consider buying the Jeep. I waited inside the dealership while the vehicle was taken to the mechanic to be looked over for the possibility smoking engine. While inside Liam and Cody once again pointed out the Benson’s 3 month warranty specifically a brochure that states each vehicle is fully inspected before going to sale. After a brief time, Cody returned and assured me that the Jeep was no longer smoking because it was as he had stated before caused by the chemicals used to clean the engine. I then proceeded with the purchase of the Jeep. On Monday January 19th only two days after the purchase of the Jeep the check engine light came on. On Tuesday January 20th I took it to Autozone to have the code checked and deleted incase it was glitch. The code reading was for a faulty intake manifold. The code immediately came back. On January 20th I advised Liam that the Jeep had a check engine light at which replied for me to take the Jeep to the dealership so it could be inspected. On January 22 I had the code checked one more time at Autozone and the reading returned for the same issue a bad manifold. Due to my work schedule and winter storm I was not able to take the Jeep to San Antonio until Wednesday January 28th. On the way up to the dealership the jeep once again smoked as it did the day that I test drove it. Upon arrival to the agency I did not find the same friendly service. Cody was nowhere to be found and non of the other sales associates wanted to help. After waiting the lobby for an extended period of time Cody finally appeared. He took the jeep to the back and asked me to wait. I didn’t feel like waiting and asked to be called with a result. I didn’t hear back from the dealership that day. The next day January 29th after repeatedly calling both the sales department and service department I finally made contact with a service representative that explained that the Jeep had an intake manifold that need to be replaced and that the manifold was not covered by the 3 year warranty. He also stated that the repair estimate was $2000. I returned to the dealership and told Cody I wanted to talk to his Supervisor. He brought his supervisor Justin Rodriguez. Justin told me that the part was not covered by the warranty and that the only thing he could do is offer a discount on the repair, which would be at no labor cost. I asked what that price would be and he said he would check. A short while later Cody returned with the price of the repair which was $950. I reluctantly agreed to this deal, I had already done my own research and was aware that a replacement manifold ranged from $300 to $500. For fear of driving the vehicle and causing damage I agreed.

Domingo was very professional and extremely polite. He explained in detail all repairs and was on point with the amazing turn around. I was extremely pleased with the service and professionalism of Mr Domingo. This is why I keep coming back. We'll Done