8181 Memorial Boulevard
Port Arthur, TX 77640

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Sales: 409-403-5017

Used Cars: 409-527-3188

Hours Toggle

Sales Department

Sun Closed
Mon 8:45am – 7:00pm
Tue 8:45am – 7:00pm
Wed 8:45am – 7:00pm
Thu 8:45am – 7:00pm
Fri 8:45am – 7:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 5:30pm
Tue 7:00am – 5:30pm
Wed 7:00am – 5:30pm
Thu 7:00am – 5:30pm
Fri 7:00am – 5:30pm
Sat 7:00am – 2:00pm

Reviews of Bolton Dodge Chrysler Jeep Ram Fiat

Overall Rating:

3.3 (out of 5)

93% recommend this dealer

425 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I have purchased many vehicles and when you send Bolton

Reviewed by William from Middleburg FloridaMarch 04, 2025

I have purchased many vehicles and when you send Bolton Jeep an out the door quote from a competitor dealership in their area (Autonation) and they come back with a quote $4,000 more than the other dealership makes you think if they really want to sell a vehicle. I end up driving from Florida to Texas to pick up my Wrangler and I pay exactly $4,000 less than their best quote. In my opinion they were not interested in doing an honest deal. Will not considered them at all for future purchases.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

En mi caso personal al cabo 2y luego d comprado mi

Reviewed by nayvis8701February 22, 2025

En mi caso personal al cabo 2y luego d comprado mi vehículo en sept/22 con garantía extendida efectiva desde la compra del vehiculo, SORPRESA , me engañaron totalmente mi término era 60 meses o 100k millas lo 1ro q llegara y nada d3 eso ha llegado y necesite usar la garantía q cubría mi problema cuando m dicen q estaba vencida, aquí estoy en un vaivén con los del dealer q en pocas palabras están tratando a toda costa de evitar responsabilizarse por su venta engañosa e incumplir mi contrato. Definitivamente lea bien cada acuerdo en su contrato antes de firmar, pregunte para que luego con el paso del tiempo no se vea en esta situación que estoy yo! NO RECOMIENDO ESTE DEALER

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Hi Nayvis, we appreciate you taking the time to share your experience and understand how frustrating this situation has been for you. Customer satisfaction is very important to us, and we value all feedback as it helps us improve. We appreciate you bringing these concerns to our attention.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Asked if I could put a deposit to hold a used 2022 RAM

Reviewed by GregWingoApril 20, 2024

Asked if I could put a deposit to hold a used 2022 RAM 1500 Limited until I could get there and said I understand if they can’t and would rather take a buyer in store. They said they’d hold it with a deposit. Placed a $1,000 deposit and planned to buy the truck, so I filled out a credit app to show I’m a qualified buyer at their request. 2 hours later I get a phone call saying the truck was sold. They offered me a new RAM Limited at advertised price less addendums, $20k more than I worked on my deal. I told them that’s an insult, I would have negotiated addendums out anyways. Management said this shouldn’t have happened, my credit never should have been run, and they were going to completely redo their process, so this never happens again, but sorry I was the reason why. I told them they did irreparable damage to my credit and kind of forced my hand to make a purchase in the next 14-30 days to ensure all credit inquiries get lumped into 1. Completely unethical and dishonest.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

We apologize that you missed out on the used truck that you were interested in. Unfortunately when multiple customers are interested in the same truck, and different sales people are working deals. It doesn't always get communicated perfectly. In this specific case another customer was slightly ahead of you in the process. We hate that this happened. One of our sales manager reached out to you. Since we didn't have another used vehicle similar available at this time, he wanted to offer you an option on a new vehicle. We certainly understand if this doesn't work for you because of the price differences. We would be happy to try to locate a used vehicle that better fits your budget. If we can assist with this please reach out to us.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Bolton Dodge Chrysler Jeep Ram Fiat

Here at Bolton Dodge Chrysler Jeep Ram FIAT, it is our mission to be the automotive home of drivers in the Port Arthur, TX area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!

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