Randall Dodge Chrysler Jeep RAM

I am not one to leave negative feedback, however I think this may keep someone from experiencing a similar event. On 3/5/2021 I went to Randall Dodge Chrysler Jeep Ram in Henderson, TX to view a truck I had found online. I had two vehicles that I was interested in trading that both had existing loans on them. I had a approval letter from my credit union for the financing of the new vehicle. One of my trades was financed with Chase and the dealer acquired the 10 day pay off in order to determine any equity in the trade. The other vehicle was financed with the same credit union that I had the approval for financing letter from. My salesman (Nathan Bangert) said they could not get the 10 day payoff from the internet and asked what I owed. I told him between 2100-2500 dollars. He said they would figure the deal at 2500 and if it was less they would send me a check for the difference. We agreed on the terms and signed the contract showing the total balance owed after trades and credits. My credit union contacted me on 3/11 to inform me they had not received a buyers order from the dealership so I contacted Patrick Dinan (the finance manager) to request they send the order to my credit union and inform him of the verified 10 day pay off for 2127.50. I was expecting a check for 372.50 ( the difference from the 2500 Nathan said they had withheld). Nathan said that since this vehicle was financed with the same bank they didn't figure it in. I told Nathan that I didn't agree with this and asked to speak with the manager or his supervisor. Nathan told me he was the manager. At no time during this transaction was I informed that I would be responsible for the pay off on the car I was trading from the same bank I was using to finance the truck I was purchasing. Bottom line, I had to finance an additional 2127.50 over the contract price in order to pay off my trade. BUYER BEWARE!!!

I am not one to leave negative feedback, however I think this may keep someone from experiencing a similar event. On 3/5/2021 I went to Randall Dodge Chrysler Jeep Ram in Henderson, TX to view a truck I had found online. I had two vehicles that I was interested in trading that both had existing loans on them. I had a approval letter from my credit union for the financing of the new vehicle. One of my trades was financed with Chase and the dealer acquired the 10 day pay off in order to determine any equity in the trade. The other vehicle was financed with the same credit union that I had the approval for financing letter from. My salesman (Nathan Bangert) said they could not get the 10 day payoff from the internet and asked what I owed. I told him between 2100-2500 dollars. He said they would figure the deal at 2500 and if it was less they would send me a check for the difference. We agreed on the terms and signed the contract showing the total balance owed after trades and credits. My credit union contacted me on 3/11 to inform me they had not received a buyers order from the dealership so I contacted Patrick Dinan (the finance manager) to request they send the order to my credit union and inform him of the verified 10 day pay off for 2127.50. I was expecting a check for 372.50 ( the difference from the 2500 Nathan said they had withheld). Patrick said that since this vehicle was financed with the same bank they didn't figure it in. I told Patrick that I didn't agree with this and asked to speak with the manager or his supervisor. Patrick told me he was the manager. At no time during this transaction was I informed that I would be responsible for the pay off on the car I was trading from the same bank I was using to finance the truck I was purchasing. Bottom line, I had to finance an additional 2127.50 over the contract price in order to pay off my trade. BUYER BEWARE!!!

Derrick White was helpful through my whole experience and got me in exactly what I was looking for. Would highly recommend him & this business. Thank y'all for making it the easiest & quickest experience purchasing my vehicle!