Group 1 Chrysler Dodge Jeep RAM Denton

I brought my jeep in for an oil change, was told water pump and oil valve cover needed to be replaced. The manager, Waco, gave me and estimate and told me because of my troubles, he would do everything for half of the estimate. After dropping my jeep off, three days later, I get a call that it is done and the price was ridiculous. It was not half of the estimate, not even close. I had to speak with the service guy, Carter twice about it. Finally transferred to the manager, Waco, and he said there was nothing he could do about taxes. Still, not half off like I was promised. The day I went in to drop off, they were all very nice to get my business, lied to me about prices. The day I have to pick up and pay, they could care less, were rude and disrespectful. Do not go here, business and customer service are horrible!

I bought a brand new 2024 Jeep Grand Cherokee in September 2024. I have already started having serious issues with it. (Safety issues while accelerating) The car brought up a misfire code. Not something a car with 7,000 miles should pull. Apparently the service department is very busy and backed up. (Red flag) The first time I brought it in I was told after 5 days of having it nothing was wrong with it. After picking it up less than 36 hours later the check engine light came on again and then car was struggling to accelerate. Once again it was very scary to drive anywhere in it. It is now 5 days later and I have no updates. At all. Trying to get a response is like extremely hard. Customer service is at a bare minimum and not helpful. No one seems to want to make this right on a brand new car that should have no problems at all right now.

Service advisor was friendly and able to get my truck diagnosed and fixed in a timely fashion.