Brinson Chrysler Dodge Jeep Ram

Watch and question their numbers. Typical shady dealership trickery changing the numbers hoping you won’t notice, playing games like trying to pressure you into putting money down when you don’t need to, continuing to negotiate after the deal, and even giving the old “I’m probably going to get fired for this” line to which I laughed out loud. My wife and I arrived knowing the exact vehicle we wanted to purchase. Spoke with a polite, knowledgeable, and relatable salesperson. Worked a deal on a $91k MSRP for just under $61k after trade and add ons. So we had plenty of equity to get the financing done. Salesperson said everything looked great and moved me to finance where things went off the rails. Typical finance guy that tries to act hard-nosed and “is what it is” so you’ll think you don’t have options and you won’t negotiate. He reads me my approval and tells me the monthly payment. I of course told him no, that’s over $200 a month more than it should be. He tells me my credit must have been good before but not now and that the interest rate would be much higher than before. I told him I knew rates are higher now but his rate was far higher than what it should be. We all know the dealership makes money of our interest rate so that’s the usual tactic. Then he told me I needed to put some money down to get the rate lower. I told him that wasn’t happening. He continued to pressure me to do so and I repeatedly told him no. I had an auto loan calculator open on my phone and started running numbers. I noticed even at the interest rate he stated, the numbers didn’t make sense. I asked him what the total finance amount was and he gave me a number just over $64k. That was over $3k more than the deal the salesperson and I had agreed on. When I called him out on it he left the room and said he’d find out what happened. The correct amount was right there in front of him on the deal sheet. He was either doing something shady and hoping I wasn’t going to question it, or the guy just doesn’t know how to enter numbers into the computer. To me it was obvious some shady stuff was going on. He came back in and put in the correct numbers. He still came up way off from what the payment should be and again pressured me to put money down. He then began trying to negotiate the payment “I’d be good with”. I stood my ground and told him I had a 4.5 hour drive home so I needed to hit the road. When I walked out I was met by the salesperson and his manager. I told them we couldn’t make it happen. They then tag teamed up, pressuring me and telling me how they were already losing money on the deal and how much vehicle I was getting for my money. (Two days later I saw they posted my trade in for over $27k when they gave me $21k for it. I know the business and that doesn’t bother me but to tell me they are losing money on the deal is just a huge lie.) Both were talking over each other I’m sure just trying to confuse and overwhelm me. They then started trying to negotiate a payment that would work for me. I caved a bit and went up $25 per month. The manager said he’d make it happen and head to the finance office saying “I’ll probably lose my job for this” to which I laughed loudly and said “you’re not going to lose your xxxx job”. He returned and said they had it worked out. I went back into finance and finished up the deal. In the end I didn’t feel great about it because I know they still got over on me a bit but it was a deal I could live with. So after that I just put on a smile and played nice to get delivery wrapped up and get headed home. The salesperson had said they would hand wash the vehicle and fill it up. When he brought it around it had been washed. Once I left, I looked down and saw less than a 1/4 tank of fuel. So I guess they saved themselves the cost of a tank of fuel too. My summary. Upon arrival I really thought I had found a smaller dealership that would be different than the big city high pressure places. I was wrong.

This is by far the worst dealership! I have a 2014 jeep Grand Cherokee ecodiesel. I drove into Brinson CJDR on April 29,2022 with oil in coolant reservoir. I was told I needed a new engine because someone else’s jeep was there with the same issues. I picked it up on May 9 ,2022 because they wouldn’t do a diagnostic, and lied on me in writing on the duplicate workorder. Then on June 23, 2022 I was instructed by email from FCA that my “engine” is under warranty and was told to take my car to Brinson by name and address or the warranty would be voided. I told them I knew it didn’t need an engine, they said it did. I was told the engine would cost $16,000. I was then given an estimate for $29,714.51. I have sent several emails, and calls to FCA and no help. They said my heads and orings was the cause of my engine failure, and the warranty wouldn’t cover that. When I called the service manager at Brinson, I recorded the phone call he stated they couldn’t find what caused the failure. He also said they had taken parts off my engine which I didn’t give permission for. My jeep sat outside with my engine apart for months. I had already spoken with an area manager for a year. I tried to make a compromise/ agreement. I’ve gone to pick my jeep up 3 times after being told it’s fixed and ready to go. On February 21, 2023 I went in to get my jeep and they had broken allot of stuff they didn’t even work on. On March 17, 2023 I went back in to Brinson to get my jeep after an email saying it’s ready again, I got in drove and had to turn around due to an awful chemical smell. I pulled up my nose and eyes running, lightheaded, and short of breath. I already told them there was a chemical smell back in February as well. The mechanic came out said it was antifreeze smell, they lifted the hood and black smoke was coming out and the young man said the PCV hose was not connected. I was sick the whole weekend, went to the Dr on Monday 20, March 2023 and emergency room again on March 26,2023 was told I had carbon monoxide poisoning. I don’t trust this dealership. My husband bought a cabin monoxide detector and tested the vehicle to get it home. We got home and there are so many broken and missing parts. They won’t do anything, they don’t reply, they just ignore the customer. BEWARE of THIS DEALERSHIP!!!!!

They overcharge there warranty and do not honor them. And also make excuses to not honor them. they will do anything to get around them and void the warranty. Going so far as making them go to another dealership and buying a new warranty.