Boerne Dodge Chrysler Jeep RAM

The Service Department is ran by inexperienced kids who have no concept of customer service. Appointments and obligations have no meaning. Why have appointments if you cannot meet your obligations. The Service Department is out of control.

BUYER BEWARE! This dealership has nice people and amenities, but they have very sneaky sales tactics. They pre install a bunch of overpriced junk you don’t need and try to force you to buy it (GPS tracker for $2,000; windshield coating for $1,200; wheel locks for $400; tinted windows for $800; etc). They will push and push… they also sell third party warranties but make it sound like they from the manufacturer. Pay VERY close attention to the details and be very careful if you try to use this dealership. I used to sell cars… trust me, there are much more trustworthy and reasonable dealerships to work with.

Called the day before asking salesman Timothy S. if the van we were looking for was on the lot. Told them the wife would be there in the morning to look at it and 99% sure purchase it. The following morning after a 4 hour drive the van was not there. Now I understand someone doing a test drive, but it didn't come back till 5 hours later with 150+ miles on it. The price listed online and talked about the day before was apparently not the "final" price either. It had many extras added which raised the price and they refused to remove some of them and was pretty pushy trying to add them. How can you tell me a service "interior coverage" cannot be removed? It's a service, not a installed product. Don't fall for the Apex gps. Was told it would be usable as long as vehicle is financed. It is only available for 5 year plan and after that you have to pay $100 year to keep it. I don't see why a sales man has to go back and forth with finance numerous times to "rework" numbers 5 to 6 times. But in the end after 6 hours comes up with another discount and finance percentage. Why not bring those numbers out to begin with... If it wasn't for our family needing a van,I would have kept our f150. The Ford dealership had me in and out in 45 min after calling the day before and having my pre-approval ready. Update: went to do an oil change and tire rotation. The wheel lock key was not left in the van at purchase. The only advice we got from Timothy and the manager at Boerne Dodge was to bring the van in and they will fix it. Knowing we live 4 hours away this is not possible. They offered no other options to help but said they would "make it up to us" if we were ever in the area. This has been the worst customer service, sales service I have ever had purchasing a vehicle.