Reliance Chrysler Jeep Dodge Ram

Absolutely do not recommend this dealership. I was lied to did not get the car

I really don't want to leave this review, but the service department has me so mad and frustrated right now, that I feel prospective service customers need to know what they are going to deal with if they take their vehicle there to be serviced. My 2020 Traverse was dropped off 57 days ago to have a torque converter changed out under warranty, the part was delivered the week after I dropped it off so everything, they need to fix it with is available and it still hasn't made it into the shop. Evidently, they only have one transmission guy and only one lift in the service shop. How do I know this because 2 and a half weeks ago Alex told me that they had a truck on the lift that needed a brake line repaired when I stopped in today 3/27/25 the same truck is still on the lift and "my car is next in line". I've been hearing this same old sorry story for over a MONTH AND A HALF!! I've had so much smoke blown at me it's coming out my ears!! GM,com says it's supposed to be a day job, I'll buy a couple of days, if they have one technician but evidently the guy is only part time because he's gone all the time. I am quickly approaching my third car payment that I will have made with no car. I've bought three vehicles from Tony and had a great experience but the one time I need actual service done other that an oil change and I run into this it's ridiculous, they may as well run a Jiffy Lube because that seems to be the only service they can do in a timely manner. It's such a shame that an otherwise good opinion of a place can be changed by such a **** experience.

STAY AWAY FROM THIS DEALER! David is the biggest scam artist EVER. I purchased a Jeep from him via fully online as I am a few states over. He reassured me of many things: 1. He sells to out of state all the time and it's always a smooth transaction. 2. He assured me that the vehicle was in EXCELLENT condition "practically new" he said, when it showed up had about 8+ significant scratches on the paint; 3. The Jeep showed up missing stock rock rails that come on EVER jeep ever. It's a stock part. First he said, "it's not stock, no jeep has those" you work at a jeep dealership, you know xxxx well every jeep comes with some kind of rock rail.. He then followed up with "well you didn't ask about that part specifically so that's not on me". He's claiming it shows in the crappy pictures he sent me with "bad reception" aka super pixilated crappy quality pictures.. ok. I also didn't think to ask if the car had a steering wheel in it because I didn't think I had to?? Lastly, he reassured me there were TWO keys for the vehicle and he would make sure I get both. He even got snappy with me when I asked and said "I already told you it has two keys!" then sends the car to me with... yup, you guessed it: one key. It's been weeks and he won't answer any of my calls, I've also tried contacting the other managers there and after the initial phone call they never call or text back. It's now going to cost me hundreds extra on top of the price I paid for the vehicle itself (which David wouldn't even drop the price by a dollar for me, I paid the full asking price) and now I have to pay to get the stock rock rails installed and also pay to get a spare key programmed. I'd trust a scam likely call before I ever trust this scummy dealer of dishonest, disrespectful salesmen ever again.