Dodge, Jeep and Chrysler
New Car Dealership in Arlington, TX
Overall Rating
3.5/5
Read dealer reviews
The Classic Auto Group you've known for years in DFW area has expanded to Arlington under Classic Chrysler Dodge Jeep Ram Fiat. We look forward to being your local dealer.
We invite you to call or email us if you have questions regarding any of your vehicle needs or visit our facility to take a first-hand look at our dealership.
Need service for your new Dodge or Jeep?
Classic Chrysler Dodge Jeep Ram Fiat's Dodge-trained mechanics can help.
Classic Chrysler Dodge Jeep Ram Fiat Reviews
Overall Rating
3.5/5
31 out of 51 people recommended this dealer
Ram 2500
Reviewed by Gibran Sierra
in Lake Dallas
November 25, 2020
Thank you very much melvin collazo for the great attention and service as I always feel as a family, highly recommended and thanks classic dodge of arlington
Horrendous Service
Reviewed by DM
in Fort Worth, TX
September 28, 2020
By far the worst service department ever. Run away from this dealer.
Service 1 went very well but everything since has gone completely wrong.
Service 2 - I installed a factory trailer brake controller myself. Paid them $150 to program into the radio. During the same visit they fixed a squeak but had to drain radiator fluids and then refill.
Took truck home and realized they never properly programmed the radio for the trailer brake controller. Took back next day. Both service advisor and tech said it was done but the settings were not showing the radio like they absolutely should have. I personally went to their parts department and got the directions to program it...they wouldn't do this but said I could if I wanted to. What the heck? They tried again to program (and ignored the factory instructions I gave them) and said it was done. Still no settings. Everyone that has this truck and the TBC does have the settings so obviously I paid $150 for nothing. Safety hazard for sure but they don't care.
Took truck on a trip 2 days after the service to Colorado and towing a trailer. Fan starts running on high all the time. I pulled over and found that they never completely filled the radiator back up after draining the system.
I'm now trying to get them to fix these issues and a new check engine light that just popped up. They won't accept any appointments now, first come first served. Won't prioritize things THEY screwed up which should be moved to the top. Have no idea when they can even look at any problems and to get a loaner will take 3-4 weeks.
When Covid hit, they evidently laid off half their service department and it shows. Unfortunately it appears as though they kept all the bad apples. If their service department is truly this busy, wouldn't you think they would hire additional folks? Service should be fixing problems, not creating new ones. This dealer is awful...AVOID, AVOID, AVOID.
PS. A customer service specialist reached out after service (to try and get their 10 stars on the survey). She claimed to be owner's wife (Laura Lee Pirtle). I told her of issues. She informed me I would hear from an Advisor in 2 days to make things right. Never got a call. Told Laura about it. She said she was on it. Never heard another word from anyone. Laura supposedly no longer works there. Go figure.
Amazing experience
Reviewed by Rachel
in Austin, TX
November 01, 2017
I¿ bought my first car recently and really had a great experience overall! Mike is a great salesman! I¿ really recommend shopping here for your next car purchase!
