Rocky Top Chrysler Jeep Dodge

Very excellent experience. All the staff was friendly and helpful. No pushy or uncomfortable moments. Very fair and honest. If they have something you like go see them, you want be sorry.

Fast, Friendly Service did everything over the phone. I live in Va and purchased in Tennessee. When I went there to pick up my car they took me 20 miles out of the way to go take it to my nephew’s house. Don’t get no better service than that.

My lift kit on my Jeep was really noisy. I asked if Rich Top could look at it when they changed my oil. They said I needed my lift replaced. They stated that it cannot be greased because of the “elbow joints” whatever that meant. I explained I had a warranty . They said they couldn’t get through to them but the warranty company would not cover it anyway because it was not a Mopar lift kit. They said they could give me a sweet deal of 3600 instead of 5200. I tried waiting for them to get through to my warranty company for four hours so I finally left. I called everyday for a week to see if they had called my warranty company. They said that they were on hold for an hour each day. At this point I decided to get a second opinion. I took it to another dealer and did not tell them what Roxy Top said. After looking at they asked where I get my Jeep serviced. They said that they should always grease the lift as standard servicing protocol and there was absolutely no grease in the joints. THEN they said they are greasing it and have used an entire tube. At that time I explained that Rocky Too not only did not grease it they actually told me it needed replaced because it was not possible to grease. The new dealer showed me all 10 places where the grease gets filled. Furthermore I had my oil changed twice before with Roxy Top and they never greased my lift kit. Roxy Top lied to get servicing dollars and then when I called them back to tell them they were busted the service manager said they did nothing wrong. Do not trust them!!!!!!