8544 Kingston Pike
Knoxville, TN 37919

Get Directions

Sales: 865-262-8288

Used Cars: 865-229-4152

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 3:30pm

Reviews of West Knoxville Chrysler Dodge Jeep RAM

Overall Rating:

3.3 (out of 5)

62% recommend this dealer

265 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

This place was awesome!

Reviewed by joylumpkin523January 11, 2026

This place was awesome! They went above and beyond to make us happy and put us in our new car. David and Carson are great! The best car buying experience! I will go here if I every need another one and I recommend this place to everyone!

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Congratulations on your new car! We're glad you had such a positive experience with David and Carson. We truly appreciate your recommendation and look forward to serving you again at West Knoxville Chrysler Dodge Jeep Ram.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Let me speak the truth—if you’re anything like me,

Reviewed by Rick from Knox TNDecember 30, 2025

Let me speak the truth—if you’re anything like me, walking into a car dealership usually makes you cringe. That’s why I was so pleasantly surprised by my experience at West Knoxville Jeep. It was an absolute joy. General Sales Manager Nate, Sales Manager Carson, and salesman Ryan were all fantastic to work with. Not only did I get a great deal, but they treated me like family while maintaining the highest level of professionalism. I wasn’t the easiest customer, but they handled everything like the true pros they are. I can’t thank you gentlemen enough!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Rick, it’s fantastic to hear that Nate, Carson, and Ryan made your visit such a positive and enjoyable experience. The team at West Knoxville Chrysler Dodge Jeep Ram truly appreciates your kind words and is thrilled we could make the process smooth while treating you like family. We look forward to seeing you again!

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Service was great and financial staff worked hard to get

Reviewed by JarrodNovember 29, 2025

Service was great and financial staff worked hard to get me a good rate. Only complaint was my trade in value that I was told would be listed for 15k since they only gave me 11k trade in value and it was post two days later on the website for $20,990

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Jarrod, thank you for choosing West Knoxville Chrysler Dodge Jeep Ram and sharing your overall experience. We appreciate your business and hope to see you again down the road! Have a great day and enjoy your new ride. Take care!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About West Knoxville Chrysler Dodge Jeep RAM

Come and Experience the Change at West Knoxville Chrysler Dodge Jeep Ram - New & Used Car Dealership in Knoxville Serving Oak Ridge, Jefferson City & Maryville

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