Jim Cogdill Chrysler Dodge Jeep RAM in Knoxville including address, phone, dealer reviews, directions, a map, inventory and more

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8544 Kingston Pike
Knoxville, TN 37919

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Sales: 865-262-8288

Used Cars: 865-484-3034

Reviews of Jim Cogdill Chrysler Dodge Jeep RAM

Overall Rating:

3.7 (out of 5)

68% recommend this dealer

188 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Beware of used cars.

Reviewed by Chase from Knoxville, TNOctober 12, 2021

Bought a used car, not enough miles to break down in 3 weeks. Had it towed to their service shop, and 3 days later had to call to see what was going on. Was told it was a used car and my responsibility to pay for repairs. This i know. Was told they only do safety inspections on used cars. So beware they don’t actually check the used cars for mechanical defects and could sell you a broken piece of junk and not even put a rush to fix your car. They clearly don’t care about customers after they get their money.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Do not take your car here for service. They’ve had mine...

Reviewed by Mg123September 16, 2021

Do not take your car here for service. They’ve had mine for over 2 weeks because they refused to call our warranty company and tried to make us pay over $2,000 out of pocket instead and wouldn’t start on my car until we did. We then had to call the warranty company ourselves and tell them everything going on in order for them to start repair after a week and a half. Everyone I spoke to on the phone was rude and never called back when they said the would.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

We went there and had no idea what to expect with the...

Reviewed by Jackojax123September 13, 2021

We went there and had no idea what to expect with the pandemic going on. Bryan Cook our sales rep was very friendly listened to everything that we wanted and this gentleman was not pushy at all. He was a very understanding man. And he was honest with us and met every detail that we wanted along with there financing department. These people are very down to earth and knowledgeable about cars. Thank you all very much for your hospitality and being such easy people to deal with. I highly recommend people to go here and get a vehicle. Cause I’m the type to get real rude with people that try to be pushy. And these guys are very easy to deal with. We got a newer model with less miles and a warranty. Thank you Bryan cook. Your a great person. Jim Codill, hold on to Bryan he will make you sells along with making you all an outstanding car dealership.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

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