Watertown Ford Chrysler in Watertown including address, phone, dealer reviews, directions, a map, inventory and more

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1600 9th Ave Se
Watertown, SD 57201

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Sales: 605-886-5844

Used Cars: 605-886-5844

Reviews of Watertown Ford Chrysler

Overall Rating:

4.8 (out of 5)

98% recommend this dealer

203 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Made an appointment to get the cruise checked out

Reviewed by Mark from Watertown, SDJanuary 25, 2021

Made an appointment to get the cruise checked out before my warranty expired. The vehicle was delivered there as a courtesy deliver from RAM since there was a buy back on the previously owned one. Of course the cruise problem was intermittent. I went to drop it off. I talked with Tom, he said if they couldn't find anything there would be a problem with billing somehow for the shop, so they didn't want to look at it. I asked him if there were many RAM pickups with intermittent cruise problems. He raised his voice and said that he was a Service Writer, not a mechanic. He was so unprofessional. I sure would think someone working in a RAM dealership as a service writer would know if a cruise issue was something that he had written up many times before or not. I made an appointment at Gesswein Motors 45 miles away. I drove to that location for the appointment. The mechanic hooked up a diagnostic device and it showed right away that there was an issue with my cruise control, a clock spring. The part was back ordered so I had to make another trip about 2 weeks later to have it replaced. I was in need of tires soon, so I purchased them at Gesswein's since they took care of the issue without getting upset about it.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Mark, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Watertown Ford Chrysler. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (605) 886-5844 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Excellent service!

Reviewed by Lee Johnson from Watertown, SDFebruary 01, 2018

The work was done quickly, everyone was courteous and professional.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Great to hear Lee. That's a lot of 5 Star's, and we appreciate every one.

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Purchased a Vechile from Watertown Ford

Reviewed by Watertown Ford from Watertown, SDDecember 29, 2017

I purchased a vehicle in July and the things that were suppose to be fixed still are not done! Rude Staff, customer service is unwilling to provide help! Never again,

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

We have no name to research, to look up your situation. It's difficult for us to offer any kind of assistance if you're unwilling to at least offer your name on these types of review sites.

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

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