Rick Hendrick Jeep Chrysler Dodge Ram FIAT in Charleston including address, phone, dealer reviews, directions, a map, inventory and more

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8333 Rivers Ave
Charleston, SC 29406

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Sales: 843-800-7501

Used Cars: 877-689-3902

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 6:00pm

Reviews of Rick Hendrick Jeep Chrysler Dodge Ram FIAT

Overall Rating:

4.3 (out of 5)

80% recommend this dealer

109 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Untrustworthy and Unreliable Service

Reviewed by Andrew Natale from Mt. PleasantSeptember 26, 2021

Beware. I would give a zero or negative points if the option existed. I cannot wait to hear the Dealership's excuses this time. The service department is a total unorganized and unmitigated disaster to say the least. We had three vehicles serviced several times in 2021, and each was worse than the other. Recently, we scheduled an appointment for a 2020 Jeep Gladiator to have a clip replaced. We scheduled the appointment and we asked to confirm that they had all of the parts. I waited for confirmation and took the vehicle into the dealership. I waited hours and then they brought the vehicle out and called me over to check out. At that point, they told me that they did not have the parts to make the repair. Unbelievable. They were going to order the parts and call me in to get it fixed ASAP. Well, we have heard nothing. Typical lack of follow-up. Worse yet, they serviced my handicap modified Pacifica in late spring. I waited forever to get the vehicle back as they worked to replace steering linkage. I picked the van up and drove it to and from Ohio only to learn a couple weeks ago while in Ohio, when I took the van in to Goodyear for new tires and an oil change, that there "were no cabin and air filters in the engine compartment and other engine parts and regulators were missing." To my surprise, Hendrick's shop took a bunch of stuff out to gain access and never bothered to put it back together when they returned the car to me. This is despicable. They have no quality control. And, they had to know that there were parts laying around the shop that belonged to someone's car. While it would have been embarrassing to call me and tell me "oops, we forgot to put all the parts back in your car," it was the only honest and safe thing to do.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Great customer service

Reviewed by ChrisS from Charleston, SCJune 24, 2021

They made it super easy. Big thanks to Sami for helping me choose the right truck

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Chriss, we're happy you found our staff to be so supportive during your experience here at Rick Hendrick Jeep Chrysler Dodge RAM FIAT. Thank you, and have a fantastic day!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Used car purchase

Reviewed by TonyR from Moncks Corner, SCMay 26, 2021

They treat repeat customers well. I had a great experience.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Tonyr, we're glad to hear you enjoyed your visit. Thank you, and have a fantastic day!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Rick Hendrick Jeep Chrysler Dodge Ram FIAT

At Rick Hendrick Jeep Chrysler Dodge RAM we're dedicated to earning your business again and again. The first time you walk through our doors could be to browse our selection of used cars. Or perhaps you'll stop by to trade an older model for a brand new Chrysler Dodge Jeep or RAM vehicle.

Our sales staff and our auto financing team have the bar set at the top rung every time so you can count on finding a loan or lease option that puts the Dodge Dart Charger Ram 1500 Jeep Cherokee or Chrysler 300 of your dreams in your driveway on your terms.

Ready to buy? Get a price quote before visiting the dealership.

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