Ocean Chrysler Jeep Dodge Ram

We bought a 2014 Jeep Cherokee here and yes we test drove it around the block and it seemed fine as it ran then. But after purchasing it and picking it up the vehicle died on the highway 3 times as we finally made it home. We talked to the salesman immediately as we got home and was promised it would be taken care of. We some how got vehicle back for them as promised to fix it. After waiting over 2 weeks for them to call me back I called and still wasn't worked on. After another week I called they said they were waiting for parts. Well, after a week from not hearing from them I called and told me it was almost ready and could pick up soon. So I made arrangements to pick it up. Well guess what? On our way home the vehicle died over and over on the highway as we still had the same problem the day we picked it up. We called to let them now the problem still exists and we were pretty upset as one can understand. We paid top dollar for this vehicle and were insured that nothing was wrong with it and it was totally inspected by them.

Our car went in for an oil change, with no issues, and then We were told that they would not release our car without $3000 for brakes, because they stated it was unsafe to drive. We are a car family, and have meticulously maintained many vehicles ourselves over the years, so we knew we were being taken advantage of. Also, for many years, before ‘Ocean’, we had as many as 9 vehicles serviced at Tasca annually, (and 2 purchased jeeps), and they were always fair, honest and friendly. Prior to our most recent visit, we had already replaced brakes on the same car 9 months ago. We fought them on this, they backpedaled, decreased price a little, and still released car after telling us they couldn’t because the car is ‘unsafe’ to drive. We got it out of their hands, thankfully, but we were still charged $1800, for new breaks and pads that we didn’t need. Also, when we went to retrieve the car, the service manager that we dealt with over the phone, ran away to not deal with us, but instead passed it off to a colleague, (whom was professional), but was not in the loop about the entire situation. This review will probably be deleted but what’s going on at Ocean Dodge Jeep is not like it was under Tasca, previous to Ocean. We have happily taken our business, (9 vehicles!!), elsewhere. Please be better, for your community and for yourselves.

If I could give 0 stars, I would. Got in touch with the dealership about a certain vehicle they had for sale. They assured me that it was "still on the lot". I drove 45 mins to test drive and purchase on the same day that I got in touch with them. When I got there, I was informed that yes it is still on the lot, but, had been sold days earlier. Tried to talk me into another vehicle I didn't want. Don't waste your time with this dealership.