Blaise Alexander Chrysler-Jeep-Dodge-RAM

They never gave tangible information about the vehicle, I was contacted by two different people Hugo and another person that I couldn't remember his name right now. Replied both of them but they never got back to me regarding the subject vehicle. The experience was awful...I cannot recommend the dealership!

This is the second time I have taken a jeep to this place, and the second time they ripped me off. (Well, the first time I argued my case and got it changed in my favor). This time I had a headlight that sometimes was on and sometimes was off. My dad said usually that means that the computer needs to be re-flashed. Cool. I took it in, told them that it wasn't the headlight itself because sometimes it works and sometimes it doesn't. Later the tech came to tell me that it was indeed the bulb and it was $350 to replace. I said "but it is on sometimes--so it isn't burnt out". he said "yeah that sometimes happens as lights get old". Ok, I figured he was the expert right? I paid over $360 that day. The following day I walked around the jeep to see.....the headlight was out AGAIN. As I had stated to them it WAS NOT THE HEADLIGHT. I was right. I called to explain that they mis-diagnosed a perfectly good part and I had to spend $350 to replace a working part. So how do we go about getting me my money back because I SHOULD NEVER HAVE NEEDED TO PAY THAT IN THE FIRST PLACE? No. Too bad. They said to bring it back in for MORE diagnosis......so MORE that I have to pay for? Is this the business model? Claim parts are not working, charge people for them, then when the problem is not fixed, shrug and say "guess you need to come in and spend more money?" I haven't shared the previous story which involves them trying to charge me for a new GPS system when mine died while under warranty. So with that issue I had many years ago and NOW getting charged $350 to change out a perfectly good part, I have to assume that the business model is to change out random things, charge the customer even if the work was not needed, and then make them come back in to spend more money in the hopes of maybe sometime getting the right thing changed out. Buyer beware. 2/2 experiences with them have been getting ripped off. Go to another location, or get a second opinion before letting them change out ANYTHING.

This is the second time I have taken a jeep to this place, and the second time they ripped me off. (Well, the first time I argued my case and got it changed in my favor). This time I had a headlight that sometimes was on and sometimes was off. My dad said usually that means that the computer needs to be re-flashed. Cool. I took it in, told them that it wasn't the headlight itself because sometimes it works and sometimes it doesn't. Later the tech came to tell me that it was indeed the bulb and it was $350 to replace. I said "but it is on sometimes--so it isn't burnt out". he said "yeah that sometimes happens as lights get old". Ok, I figured he was the expert right? I paid over $360 that day. The following day I walked around the jeep to see.....the headlight was out AGAIN. As I had stated to them it WAS NOT THE HEADLIGHT. I was right. I called to explain that they mis-diagnosed a perfectly good part and I had to spend $350 to replace a working part. So how do we go about getting me my money back because I SHOULD NEVER HAVE NEEDED TO PAY THAT IN THE FIRST PLACE? No. Too bad. They said to bring it back in for MORE diagnosis......so MORE that I have to pay for? Is this the business model? Claim parts are not working, charge people for them, then when the problem is not fixed, shrug and say "guess you need to come in and spend more money?" I haven't shared the previous story which involves them trying to charge me for a new GPS system when mine died while under warranty. So with that issue I had many years ago and NOW getting charged $350 to change out a perfectly good part, I have to assume that the business model is to change out random things, charge the customer even if the work was not needed, and then make them come back in to spend more money in the hopes of maybe sometime getting the right thing changed out. Buyer beware. 2/2 experiences with them have been getting ripped off. Go to another location, or get a second opinion before letting them change out ANYTHING.