Scranton Dodge Chrysler Jeep RAM in Scranton including address, phone, dealer reviews, directions, a map, inventory and more

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1146 Wyoming Ave
Scranton, PA 18509

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Reviews of Scranton Dodge Chrysler Jeep RAM

Overall Rating:

4.4 (out of 5)

87% recommend this dealer

331 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

2021 jeep.

Reviewed by NoneMay 25, 2022

2021 jeep. Won’t start. All Error lights. Had it towed the Scranton. It’s day 3 and it’s still in third parking lot with no explanation other than we will let you know when it gets pulled in

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Hello, Thanks for taking the time to share your review. Customer feedback is important to us at Scranton Dodge Chrysler Jeep RAM. When you have a moment, please feel free to reach out to us so that we can provide updates regarding the services needed for your 2021 Jeep. We look forward to connecting with you. Best, Matt Pompey Scranton Dodge Chrysler Jeep Ram

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Paid to have a hitch and harness installed on our new

Reviewed by kcannon1014March 21, 2022

Paid to have a hitch and harness installed on our new Grand Cherokee L we bought there. When trying to connect to older standard lighting trailers, we get error codes and the lights don't work. Took it back for them to look at, which they originally told us would be 4 weeks until the appointment, they said a fuse was blown and everything works. We took it home and it still didn't work on our two trailers. These trailers work on every other vehicle tested. The Grand Cherokee L does work with new trailers with LED lights, as we tested it on a few. It took weeks to get back into their service department and after over 4 hours of waiting, we were told everything works on their end. They said we can come back in 3 weeks with the trailer in question. They also refused to let us talk to the actual person servicing the vehicle.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Hello, Thank you for taking the time to provide us with your feedback. We would love the opportunity to speak with you about the hitch and harness service for your Jeep Grand Cherokee L and communication with our staff. Can you please reach out to me directly at your earliest convenience so we can discuss this further? Thank you. Matt Pompey Scranton Dodge Chrysler Jeep Ram

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

2.0 (out of 5)

Bottom line.

Reviewed by DanielMarch 18, 2022

Bottom line. 2stars. Would I buy another vehicle from them? No. Here's my story and you can judge if my evaluation is accurate. I bought a 2012 ram 1500 in August 2021. I waited 9 months to give my review so I could evaluate the reliability of the truck and allow my emotions to cool. My salesman was Scott. Price was fair. Cash deal no trade. Took a test drive, liked it. Noticed the seatbelt light stayed on. Scott assures me it would be fixed during prep which it was. Pick the vehicle up late in the evening. Notice the check engine light is on. Scott puts a new gas cap on it. Problem appears to be fixed. Driving home notice break lights are stuck on. Dealership is now closed for the day. Call Scott next day. Apologizes and I bring the vehicle back. Scott gives me a nice loaner. They have the truck a week. Service department calls. They cant replicate the problem but they replaced the brake switch. I pick truck up late Saturday. I get home break light stuck on again. Dealship is now closed for the day. Next day Sunday check engine light comes on. Call and ask for Scott Monday morning. He is not in the building. I'm anxious and want this resolved so I ask to speak with Mike the used car manager. Mike seems annoyed that I'm bringing this to him and quickly shuttles me to the service department. I'm told to bring it back in. On the way there the dashboard lights up like a christmas tree however the truck is running fine. I get another nice loaner. A week goes by. I call both service and the switch board repeatedly Monday to see if its done. Goes right to voice mail. Wait another day nobody calls back. Call again Wednesday. Speak with a service rep. She promises to check on the vehicle. Thursday service calls back. Should be done soon. I go to pick it up they inform me that they broke a sensor during the repair and cant get the part for another day. Get another nice loaner. Come back the next day. Talk with Ian the service manager. They could not replicate the issues but they replaced the brake switch and the gas cap again and believe it's fixed. So now I've owned the car almost 4 weeks and have only had it in my possession 4 days, they are not positive its fixed, I'm thinking there is a major electrical issue with this truck, it's a lemon and my 30 day warranty is almost up. I ask for Scott. It's his day off. I ask to speak to Mike and explain the situation to him and ask him to extend the warranty another 30 days or at least the balance of time I didnt have the truck to be sure it fixed. He very rudely tells me absolutely not. I voice my displeasure and tell him how disappointed I'm am with his decision. His attitude told me basically that he has my money and what happens now is no longer his concern and refers me back to Ian. I ask the speak to the general manager but he is gone for the day. At this point I have had enough and leave intending to contact the owners. I decide not to waste my last bullets until I see if the problem is fixed. After a few nervous months I have had no further issues and it seems to be reliable. Had it reoccured after the 30 days would they have done the right thing? I dont know. Were they aware of the issues when they inspected it before sale? I dont think they intentionally tried to deceive me. Should they have done a better job ensuring there were no issues with the truck before putting it up for sale? Possibly. Were some of the customer service issues in regards to communication and length of time they had the vehicle for service related to the pandemic? Probably. Had Mike extended the warranty and given me the peace of mind that the problems were resolved all the other irritations would probably have felt more minor , I would have probably given them 4 stars instead of 2.5 and I would have considered buying from them again. That is all I have to say.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Daniel, Thank you for sharing your experience with us. Please know that we take your feedback seriously, and we would appreciate the chance to address any feedback you have about your post-sale experience. If you would like to discuss this further, please contact me directly. Thank you, Matt Pompey Scranton Dodge Chrysler Jeep Ram

Overall Experience 2

Customer Service 2

Quality of Repair N/A

Friendliness 3

Pricing N/A

Maximum rating = 5

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