Dodge, Jeep and Chrysler
New Car Dealership in Reading, PA
Overall Rating
3.8/5
Read dealer reviews
Savage Dodge is the go-to dealer for anyone who wants a new Dodge, Jeep, Chrysler or RAM in Reading, PA. Savage Dodge has a great selection of Challenger, Charger, Gladiator, Wrangler Unlimited and 300 models as well as competitive pricing.
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Savage Dodge Reviews
Overall Rating
3.8/5
4 out of 6 people recommended this dealer
Overall Facilities:
4.5/5
Love my new Cherokee
Reviewed by Jolene R
in Saint Clair, Pa
March 05, 2021
Just want to take a minute and thank Pnut and Shon and the rest of the Savage crew for all they did to make the transition from my Renegade to the Cherokee so seamless. If you are new to Savage call ask for Pnut, yes Pnut, he goes above and beyond. This is the second jeep I ha e purchased with him being my sales guy.
2014 Jeep Cherokee Oil Consumption
Reviewed by Megan Pankonien
in Reading , PA
December 03, 2019
I have had difficulty with my 2014 Jeep Cherokee stalling out and shutting off while driving. When speaking to the dealer, I was told it was most likely an oil consumption issue and was advised to bring my vehicle in every 1,000 miles on 5 different occasions. Each time in doing this, I was told my oil was low and it was topped off. After the 5th time, I was told my engine would be replaced and I would be contacted when a new engine was in stock. When I called to check up a few weeks later after not hearing anything, I was told there was nothing they could do due to the fact that my warranty had expired. I do understand this reasoning. However, it was extremely frustrating I was advised to complete the consumption test and make a trip into the dealer every 1,000 miles without being told about the warranty. On top of this, I was originally told I would get a new engine. Only because I followed up with dealer was I then told I am not eligible for this new engine. This a safety issue and I was steered in the wrong direction and lead to believe there was a solution. I am extremely frustrated with the outcome.
Run from Savage 61
Reviewed by kdicello
in Pottsville, PA
September 15, 2018
I had an issue with my 2013 Wrangler with the traction control. It left me stranded in the middle of an on ramp. Savage dealership was next to me so they towed it there and worked in it for a week. No offer of a loaner either. They said they replaced the Total Integrated Power Module to the tune of over $1325.00 and ultimately that did not fix the problem. I could've purchased the module for less than $300 myself. Turns out the Module has absolutely nothing to do with the traction control!!!!! The shop said it was not covered under the extended warranty so I paid the bill. I got the Wrangler back and within three days, it did the very same thing. I called them and had it towed there AGAIN. I kept getting the run around that it couldn't be duplicated. The young man never asked questions about it or anything related to it. I had to call to keep getting updates and kept being told it couldn't be duplicated. Then I get a call from the young man asking my permission to use MY WRANGLER for her personal use to try to duplicate it. It's been another week without my one and only vehicle. I told him no, asked what else has been done to it and he said they switched out the rear wheel censors, not replace them, just switched the left to the right and the right to the left! I demanded to have my Wrangler returned. Oh, and the first time it was there, they took it upon themselves to do an appraisal on it and leave paperwork on the front seat face up with all my info on it. I never gave permission for an appraisal. Anyway, the shop has made no effort to reimburse me for the $1325. mistake on their part and paying it was definitely a hardship on me financially.
I would NEVER recommend Savage 61 to anyone!!!! Very poor customer service, really poor communication skills and just an "I-don't-care" attitude that shouldn't be in a customer service oriented business.
