Faulkner Chrysler Dodge Jeep Ram Fiat

Very rude and unprofessional. I traveled a fair distance because they had the Challenger I wanted. I was told they didn’t want to provide me any numbers because I wasn’t serious about purchasing the car. I will never consider purchasing from any Faulkner dealership.

Purchased a dodge ram 2500, used, and promised over and over that it was in great shape and safe - vehicle hadn't been run through their shop yet when we went to look at it. Assured over and over that before we would be able to take home, they would run it through their shop and inspect. Needed manifold/exhaust work - which they did send out and have done. After putting $10,000 (yes - 10,0000), had to wait a month and a half to get. Fadt forward to now - 7 months later, less than 2500 miles we have put on it. Took four new tires and when driving after they were installed the vehicle was running a very hard and heavy took back to where we got the tires and they put on the lift. There was so much under the hood and the suspension system that they said should never have passed inspection. Repairs were made with used parts, or not even made. To the tune of $3,000 we had it repaired where we purchased the tires because it was not safe to drive until those repairs were made. Contacted Faulkner because of misrepresentation issues, the used car sales manager has yet to return our phone call after first speaking to me and then calling my husband. The regional manager has called once, promised to get back by the end of the week and that was four days ago and still no call back. I would advise to never ever ever go to this place. We are seeking legal advice because this is just ridiculous!

FIND ANOTHER DEALER! If I could give less than 1 star I would! ALL they care about is money, don't let them fool you with the "90 years of customer service" I've spoken to several former employees since my dreadful experience and they ALL have said they have 1 way of doing things, getting the most money from you no matter. They do not give options. Don't go in with a plan because they will only show you the plan they come up with. Avoid the sales manager Danny. He likes to tell you one thing and then say he never said it and gaslight you into thinking you're putting words into his mouth, even when I had the text message to prove what he said. Seriously avoid Faulkner "to be sure" they will screw you over.