Moyer Chrysler Dodge Jeep RAM

Things started off great I talked to service advisor Kelsey Shellehamer on the phone after my car started making a screeching sound after leaving a doctors appointment, I asked about loaner coverage and such as I was an hour away and wasn’t sure how long it would take, she said they would take a look at it and “see if its something easy” I proceeded to sit and wait for almost 2 hours with zero communication, as I’m normally very non confrontational in these situations I resorted to standing near her desk to see if she would offer any sort of update, nope thankfully they were able to fix it in 2 hours or so and only told me when it was done. She proceeded to try to charge me over $80 after finding it was a rock/stone lodged in the caliper. When I asked for clarification on what I was paying for as I don’t see how it’s my fault a rock was lodged there from normal driving on main city roads along with it being a lease and me have maintenance prepaid, all of the warranty’s etc. she said it was “common” I’m not sure how common but am under the impression that they are made to resists this. She was irritated I asked and wanted any sort of clarification and became short. She walked away claiming to look for a “coupon” some how upon return my bill was split nearly in half?. At that point I felt there was too many red flags and I felt I should speak to a service manager/supervisor to verify that both this is not covered under any pkg I have or that that is the correct amount. Kelsey Shellehamer Later attempted to save the interactions after I stated my time was valuable as well due to waiting two hours with no communication whether it was something that could be fixed on the spot or not, and stated that I needed to leave to get to my business she proceeded to ask the name and approx location of said business. Was unable to talk to manager/supervisor due to him being on a “test drive” and me needing to head out for 4p opening time, although she did state he would be giving me a call so I look forward to speaking with him in the future!

Employees were very polite and the mechanics had my repairs and inspection done without a long wait. Obviously, that can change based on the needs of your vehicle and with that being said this visit was same day in and out with repairs during the inspection.

Chris Rios, Ian and Jason get a round of applause. There was nothing they wouldn’t do for us . Lots of leg work on their part that led to our purchase. Love our new 2025 Jeep Grand Cherokee ❤️ Thanks Again for everything!!! 😊