Scheidemantle Motors

Thank u very much for getting my van no one else would help they promise finances and they did for me when my credit is bad they made my day thank you your best

Diehl automotive is where you want to go. Scheidlemantle sucks and sells unsafe incomplete vehicles.

Here’s where it all began. March 5th purchased vehicle from this place $20,000. No floor mats, no remote control or headsets that description said was with vehicle so could not verify the entertainment packages worked. I ended up giving up on that as the electrical issue needed to be addressed and went out and purchased those things for vehicle. Told them the issues with said vehicle. Told them the evening I purchased vehicle headlights were messed up flickering. Brought said vehicle back several times (7). 1st time they replaced a headlight assembly at my cost, yes my cost after telling them before purchase of allthe water in headlight. Replaced but didn’t fix flickering. Drove said vehicle to Buffalo and back and headlights went out at night in a rain storm and would not turn back on. Happened 2 or 3 more times after….Brought vehicle back 2nd time. They replaced key fob 🙄. Still does it. So brought vehicle back for a third time. They checked wiring added some grounds. Still did it. Brought it back fourth time for two weeks and they replaced alternator. Still did it lights flickering and going out. By this time it became very dangerous and opted out driving vehicle at night. Brought back 5th time. Not sure what they did but said it was fixed again. It was not. Brought in for the 6th time then 7th time and they had an engineer come out and look at it. They replaced the TIPM. They brought said vehicle back to me and said it was fixed yet again. Nope. I decided a few days ago to go buy a really good battery for vehicle. Still does it. By this time I’m fuming and have every right to be and so is my family who I almost killed in this van. What would you do? Continue to be nice? According to one staff member there I wasn’t being hard enough. Now the owner said he will buy vehicle back but has not said this directly to me but through the service manager. Bryan the owner used service manager as messenger boy giving him my loan info, had him call me a few times and told him he will buy vehicle back but for 4-5 thousand less than I paid into it. I didn’t buy this vehicle off the service manager and Bryan had no business giving out my details of my loan info to him. That’s the finance dept job. The owner could’ve called ME as I bought the vehicle off him. I’ve been tossed around to several people over there and they have no clue what’s going on. Brandon had offered me to get out of said vehicle into another one a few months back but had nothing on lot and was going to keep an eye out at auctions and inventory. Well that got forgotten about I bet shortly after that conversation. Meanwhile they decided to throw more parts at said vehicle. Now they are mad because they invested a ton of money into vehicle and have the same outcome. I would suggest going to another dealership as there are many around and stay clear of this crap hole. Their only interest is selling you a vehicle and then go figure it out yourself. No communication there what so ever and Bryan didn’t have a clue the past 4 months of what was going on until I submitted a complaint to the BBB and State Attorney General office. Place is a joke and it shows. I’ve dealt with the general manager there also only to find out he has a rap sheet of defrauding a dealership and had I known this I would’ve stayed away indefinitely. Good thing I don’t have kids. If I had not purchased this vehicle and someone else did that had kids they would probably be even more upset than me. So if you want to purchase an incomplete unsafe vehicle then go here. Hopefully this will not happen to anyone else. If you had to use their service dept more than twice for the same problem I’d suggest going to another place. And yes I know electrical problems are harder to fix but 7 times? Everyone has a breaking point and this place just met mine.