Gary Miller Chrysler Dodge Jeep RAM in Erie including address, phone, dealer reviews, directions, a map, inventory and more

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5746 Peach St
Erie, PA 16509

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Sales: 814-796-7468

Used Cars: 814-796-7479

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 12:00pm

Reviews of Gary Miller Chrysler Dodge Jeep RAM

Overall Rating:

4.1 (out of 5)

77% recommend this dealer

111 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Nick at Gary Miller was very nice and he got me and my...

Reviewed by 84ruizmSeptember 15, 2021

Nick at Gary Miller was very nice and he got me and my family in to a 2018 dodge ram with Extremely low miles ones again thank you so much Nick 🙏

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Please think twice

Reviewed by Patricia szocki from ErieSeptember 01, 2021

My mother recently took her jeep here in which she has since day 1 and told them there was a bad chirping sound coming from the rear. She dropped the vehicle off with a full tank of gas upon picking it up she was told they couldn’t find anything wrong but they changed her front caliper and charged her 600 dollars and then told her they could do the brakes too for 1000. She asked do I need brakes the mechanic said no.my mother really trusted these people and swore by them only to be ripped off and her car used for someone to race around and leave McDonald’s rappers in her car. Thankfully we have monitors in the jeep and caught their discussion about this deal what a shame

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 5

Quality of Repair 1

Maximum rating = 5

1.5 (out of 5)

Do not buy online/out of state from this dealer!!

Reviewed by AAA from SALISBURYDecember 10, 2020

I do not recommend buying a vehicle online/ out of state from Gary Miller. In addition to missing safety features, the vehicle arrived with existing bumper damage from a previous front end towing accident, caused by a bumper modification that I was not made aware of. They refuse to take responsibility for the $822.00 to repair the damages and have now stopped responding to the customer. I repaired the Jeep out of pocket to ensure no future issues with my warranty or extended service contract. I bought a 2018 Jeep Wrangler with 11,200 miles and an extended service contract for a total of $35,000 . The vehicle was delivered from PA to MA with a broken front bumper, front tires that would not pass inspection, and a safety recall. The first day with the Jeep was terrifying! I only drove it for a total of 90min R/T before I had to take it in for service. The tires were chewed up from front end towing and triggered what's known as the "Death Wobble". I experienced this safety recall four times in the first 90 minutes! The second time I ended up hydroplaning off of a highway exit and spinning 3x before the vehicle came to a stop. I'm lucky to be alive or not in the hospital with broken bones. After dropping off the Jeep to be serviced, I was without a vehicle for eight days waiting for the mgr to authorize replacing the tires and repairing the bumper. My local jeep service found the bumper damages were caused by a front end towing accident (I found the rental agreement for the RV in the glove box of the Jeep). Not only was I without a car for 8 days at this time, but now they tell me it would be another 1-5 days before knowing if upper mgt would approve the bumper repair, and they didn't want to arrange for a loaner. At this point, I told the salesman that I wanted to speak to upper management directly. The Finance Manager put me on the phone with the Used car Mgr. who was a bit of a bully. He did take care of replacing the tires and the warranty covered the part for the safety recall but he was very clear that is all he was willing to do. There was no empathy for what I had been through since this Jeep arrived. I had only driven it once and had the fright of my life! Now it's been 8 days in the service shop. You're ok with delivering the Jeep to a customer in this condition and not fixing it? He continued to repeat, "I told you what I was willing to do". The bumper had been pushed out on the passenger side, hardware/parts missing and damaged. They acknowledged the damage but not willing to do anything. From their pov. "Jeeps are towed by the front all the time" and that's why their "service dept. probably didn't think anything of it". I was concerned over the validity of my warranty and service contract since not only was the bumper modified by cutting out slots with a knife, it was also in a towing accident. The mgr. said he called Chrysler and Zurich and the warranties are fine. I told him that he was putting me in a position to either look into a PA Atty/lemon law or pay out of pocket to ensure my warranties will not be voided by this. He said, "Mam if you're going to call a lawyer, I'll have to stop speaking with you right now". This was just too much! I took his offer to pay for the tires. I called Zurich (service contract) and they were disgusted by the way the dealer was treating me and that they were not taking responsibility for the damages. Of course, any future issues related to the bumper (or more) would not be covered. I followed up the next day with an email to Gary Miller directly. I wanted to ensure he had all the details and sent photos of the damaged bumper. He's also not responding to me. So, my Jeep arrived around 4 pm on Thanksgiving eve. Drove it once on Thanksgiving day and I'm out of pocket $822.00 Plus the cost of the rental car. I just got the Jeep back yesterday.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Your business means a lot to us and we want to assure you we take your concerns seriously. We are looking into this situation and will reach out when we have more information. Sincerely, Casey Carpenter, Internet Manager, casey@gmillerchrysler.com, (814) 868-3635

Overall Facilities N/A

Customer Service 1

Buying Process 2

Quality of Repair 1

Maximum rating = 5

About Gary Miller Chrysler Dodge Jeep RAM

Gary Miller Chrysler Dodge Jeep Ram offers many automotive products and services to our Erie area customers. From quality new Chrysler Dodge Ram or Jeep vehicles to used cars we know anyone looking for cars SUVs or trucks for sale in Erie will likely find what they want at our new and used car dealership. We carry a comprehensive line of Chrysler Dodge Ram or Jeep vehicles including the Liberty Wrangler Compass Avenger Challenger Journey Grand Caravan Ram 1500 Ram 2500 300 200 and Town & Country making us a good choice as your Erie Edinboro Waterford and North East PA Chrysler Dodge Ram or Jeep car dealer.

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