Ontario Auto Ranch CDJR

Took my car to them for a service engine soon light was there for an hour and a half and all they did was run a diagnostic test that they did at auto zone for me for free they told me the same thing auto zone told me and said I had a dirty air filter they did nothing to my car not even the air filter and charged me 189 dollars to tell me the same thing I told them before they even looked at it. Well I went to auto zone bought a new air filter for 13 dollars went home and changed it myself and problem solved. I am so upset that they think I am so stupid that it would take an hour to run a test when I have had this done many times that took 5 minutes to do i will never take anything to them to be worked on again. Thanks for the rant at least this makes me feel a little better big rip offs Theresa Green

Purchased a service contract for 6 oil changes and didn't drive the vehicle near as many miles as estimated after purchase. Had 2 oil changes left and they honored 1 of them. This oil change was done 1200 miles early at that. I asked if I could just get the oil and filter and I would do the last one myself. They refused, and said that they did me a favor by doing the one already. I'm sorry but these oil changes were pre paid for up front! They were never a gift from you ever. I paid for them!! Bo tells me they don't have anything to do with the contracts. Funny thing is the dealership gets paid for them, but they have nothing to do with them? I will never do business with Auto Ranch again. I knew there was a reason why I went to Smith Auto in Weiser, to have all my warranty work done. They understand customer service. Spend $65,000 with Auto Ranch and this is the best they can do. We'll see if screwing someone out of $120 or so is worth it. This certainly isn't my last vehicle, but it xxxx sure is from you!!

Best car buying experience I've ever had. Juan was so easy to work with and never pushed what so ever. He knew every feature of the car and wanted to make sure we were happy start to finish. Matt in finance made literal magic happen. I got a brand new car without having a 800 credit score with a reasonable interest rate and ZERO down. I wish every car purchase went this smoothly. It literally took an hour at most and we were on the road. Buying your car from Auto Ranch is worth the drive. It really really is.