Northwest Chrysler Jeep Dodge RAM

I have tried being patient and understanding. I’ve tried letting the service department do what they can to fix the situation and make it right. But at what cost? I am going into two weeks of being stuck here this time around when I was only supposed to fly in and pick up the truck to take home. And yesterday was the straw after trying to be understanding of the situation and patient. I drove to Portland in my truck from a different state. The very truck I had bought from this very dealership. I brought the truck in for an oil change and tires. I was informed there were recall to be done which consisted of software updates. After I went to my friend’s home, it had been raining since it is Portland and I discovered the infamous back cab leak. I took it back to them. And after endless calls to Ram Care (who doesn’t care, by the way), they finally agreed to pay 80% to fix it. I still had to pay over $400 for the new carpet and the installation of the carpet and the sealing of the leak which shouldn’t have considering it was an issue from the assembly line. I had to fly back home at this time. The carpet was replaced and the truck had not been moved since the carpet installed. Again, it was working, driving, turning on before when I drove here and before taking it into the dealer. I was told the truck was ready so I flew back to drive it back to drive it back home. Well, when I arrived, truck was completely dead. Shouldn’t have been, but it was. I call the service department, they tell me to bring it in. I jump it and drive it over. They say it’s the battery, I highly doubted it was. Without consulting with me, they put in a new battery. I say no, because I’m not paying over $300 for a battery when I can go get another of better cranking and quality elsewhere for the same price. They decide to leave it in with trying to make it “right”. I drive back to my friends house. The next day the carpet repair guys come out and double check everything. They also put the truck on a scanner and sure enough, you can see the draining of the battery clearly showing a draw, but what do I know, not like I don’t work in the electrical/mechanical and battery area, the very thing I said to them was most likely happening. They take the truck back saying they would fix it. Still nothing and they expect me to spend more money flying back home and then back for the truck. When I was on the phone with Ram, the service guy made the comment that I had been having the issue “for a while”. Seriously? And before they had said that I was in a hurry and wanted to leave when they were trying to scan it which is not true. I was hanging out when I was told by the advisor that my truck was ready. Serious gaslighting and lying. They have had my truck in the service department now several times with this time being in there since last week. I was supposed to be home last Saturday. It’s now Wednesday and they still have the truck and are giving me no way home. I missed out on paid tickets to a memorial event that honored my battle buddy, I’m missing out on simply being home and now my job is in jeopardy because I’ve been stuck out here in Oregon instead of being onsite since I came out here to pick up the truck after they told me it was ready. I’ve already paid over $600 in just flights. This is gut wrenching and I can assure you, I will never buy another Ram again, at least not from this place and I won’t ever bring it back for service here either because clearly they damaged it when all it needed was an oil change and tires. Never again. They can’t make it right. I told them to fly me home and ship the truck to me when it is really ready since I did my part in coming back for it when they said it was ready. Unreal. Great thing I have photos showing time stamps of how everything was working well before taking it into the service department.

Took my Dodge for service, I was assisted by John Retzlaff, he was refreshing and assuring, also great follow up. He even took time to help me with an issue that the dealership I purchased the car from needs to address by advising them what the issue that they found and what needs to be fixed.

worst dealership ever, they don’t care about you or your car. customers are the least of their concern all they care about is getting paid for their work and services, all the techs will do the most to avoid working on jobs if it’s a huge project. will never visit that dealer or ever work there again in a million of years. The owner should have nothing to do with a dealer he has no idea what he’s doing at all, the most unprofessional place i have ever worked at.