Fowler Dodge Chrysler Jeep and RAM

Clement Etta helped us purchase a used Jeep. Knowledge was strong and he was very professional. Jeep was priced right online and I would have given them 5 stars if the online price was the total price. We were able to meet somewhere north of the middle. Car buying experience was above average and online price being the total price out the door would have rated 5 stars.

Bought a used 2500, price we agreed on was $48k. Once I got all the papers in, I realized they jacked the starting price up to $55k, before adding all the other crap to it. These people are liars and scam artists. Also I was told on the phone by the salesmen Steven I would get free oil changes for life, after it’s all said and done, I paid $4200 for 3 oil changes. Probably the worst car dealership in the metro. Stay away!

Sales performance was strong; however, Service Manager Scott exhibited unprofessional conduct. His repeated attribution of vehicle issues to customer error, despite recurring problems with a 2024 Jeep Grand Wagoneer (12k miles), is unacceptable. His disregard for customer safety, evidenced by releasing a vehicle with known safety defects that nearly resulted in accidents, is deeply concerning. His threat to involve law enforcement over a loaner vehicle return, while simultaneously dismissing safety concerns, is egregious. Recorded evidence supports these claims. Furthermore, his reprimand regarding employee interactions is disproportionate to the severity of the safety risks he allowed. The potential for rear-seat unlatching, posing a significant child safety hazard, highlights Fowler Dodge's failure to ensure vehicle safety before release, a matter of serious concern.