Diehl Chrysler Dodge Jeep Ram of Salem in Salem including address, phone, dealer reviews, directions, a map, inventory and more

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400 Legacy Ln
Salem, OH 44460

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Sales: 234-564-4228

Used Cars: 234-564-4187

Reviews of Diehl Chrysler Dodge Jeep Ram of Salem

Overall Rating:

3.4 (out of 5)

60% recommend this dealer

5 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Bad salesman and pricing.

Reviewed by Bern from Chicago November 13, 2020

Seen a truck online for $43,742. It said to contact dealer for online pricing. So I did contact them and also asked what financing rates were. The guy come back that the best price is $46,800 before taxes and fees. I think Joe the salesperson needs a bit more training. Would not recommend dealing with this dealership if that’s the way they work.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Information

Reviewed by Don from Lancaster, ohFebruary 19, 2020

Quick response. Gave me honest info on car I was looking at. That was appreciated since it was a 2 1/2 he drive to dealership. Did not make the trip based on info received from dealer. Much appreciated.

  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

service on my vehicle

Reviewed by Dale from SALEMSeptember 21, 2019

Took my vehicle in for a intake leak seat belt light and check engine light.After they were done with an unauthorized inspection they informed me I needed front axle u joints which my aftermarket warranty would cover. 2 weeks later they called and informed me that my old u joints were welded in and i needed new axles at a cost of 1000.00 . I checked and found 2 new axles with a lifetime warranty for 350.00I bought those and delivered them to the dealer.they still billed my warranty company co. and made me pay the deductible they installed 1 u joint and the axle was ready to install the one the said was welded was only dirt I scraped it with a pocket knife at home, as I am a mechanic by trade, they never did give me the other u joint that was paid for ,They also charged me over 20.00 for bolts on the intake job,what happened to the ones they took out.They told me the seat belt would be 170.00 I bought one from another Chrysler dealer in the area for 58.61 and took me 15 mins to install.Told me I needed a catalytic converter due to the engine light and it too was welded 2700.00 wrong ,it was the o2 sensor. I just had my windows tinted 1 month earlier now the rear has a crack i had to ask for my original axles ,back did they slam it out of anger .When I called to talk to the general manager I was informed he is seldom there and was refereed to the sales manager who informed me he would look into it after 4 days and a few unanswered calls still nothing.If you want to be taken advantage of and lied to by all means they will do it and I still have a text saying the would change my oil after replacing the intake gasket they never did . I cannot attest to their work I only drove it less than a mile home as i have a company vehicle for work Saturday will tell/The only reason I took my vehicle there is I had purchased a extended warranty with the vehicle

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

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