Progressive Chrysler Jeep Dodge RAM in Massillon including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

7966 Hills and Dales Rd NW
Massillon, OH 44646

Get Directions
Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 7:30am – 12:00pm

Reviews of Progressive Chrysler Jeep Dodge RAM

Overall Rating:

4.4 (out of 5)

86% recommend this dealer

174 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Poor communication

Reviewed by Stephen Humphreys from Canal FultonNovember 27, 2020

Poor customer service and poor communication between departments. Ordered a key from parts to be programmed for my van. Transferred over to book an appointment. They confirmed the appointment but when I showed up they had no record of my appointment and so I had to wait for hours. The team acted like I never set up an appointment. Very disorganized and not very accommodating. I will not come here for service again. I only stayed cause they are the only ones who can do the keys

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

I had my 2020 Jeep Compass checked. Kane gets 10's

Reviewed by Buckeye Fan from Massillon.October 15, 2020

Kane deserves all 10's. 2020 Compass was checked over and everything was fine. Relieved to have the car looked over completely. Nice dealership and very professional. I would definitely recommend this dealership !

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

2.8 (out of 5)

Service Manager great, Sales team need training!

Reviewed by 2anybody from Des Moines, IowaMarch 06, 2020

I would recommend this dealership mainly for the Service dept. Service Manager John K. is amazing to work with and I would give him 5 Stars on his own. However, as of July 2019, their Sales department needed extensive training and updating. I purchased my Dodge truck here after looking for a specific model for nearly 6 months. Called them on a Sat., let them know I was a serious buyer interested in a truck they had. Getting minimal details about the truck and someone to assist me was like pulling teeth. Then I asked for more: I let them know I lived several states away and wanted to purchase the truck and asked if they worked with digital documents for financing and transportation companies. They did not, although they are a large dealership. I then let them know I would fly in the next day to purchase the truck and asked what was needed to hold it and was initially given a hassle and told they could not hold it but eventually they held the truck. No ride from airport was offered but when I asked if one was available (airport is not that far from dealership) it seemed like I asked for a lot instead of a simple request. I flew in, Lyft’d to the dealership and the Salesman that was assigned to me the day before had the truck ready near the dealership entrance to preview and test drive. He did not seem to want to negotiate price, nor even offer me any Dodge merchandise (which I said I would accept instead of money off the vehicle price-was told it was unavailable and later found out he lied) and I did not attempt to negotiate any further (still regret this but wanted to buy the truck and start my long trek back home). There is also still an ongoing issue with a Target gift card that was promised and never received (for viewing/test driving a vehicle). I reached out to an Andi and although she has replied, this is still unresolved as the card was not received and I never heard back again from her or her Manager. The whole Sales team should be retrained and taught professional etiquette and how to provide great customer service. After purchasing the truck, it did have an engine issue within a month or so of ownership, which although I was out of state, John, the Service Manager, worked with me in amazing ways to get me taken care of! I highly recommend speaking with him if you need any work done on your vehicle. He was professional, caring and courteous!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 3

Buying Process 1

Quality of Repair 5

Maximum rating = 5

About Progressive Chrysler Jeep Dodge RAM

Progressive Auto Group is a 4th generation family owned dealership that has been part of the community for over 75 years.

Located in Massillon OH we treat the needs of each individual customer with paramount concern. We know that you have high expectations and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top