Bob-Boyd Auto Family in Lancaster including address, phone, dealer reviews, directions, a map, inventory and more

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2840 North Columbus St
Lancaster, OH 43130

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Sales: 740-994-0673

Used Cars: 740-994-0670

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 4:00pm

Reviews of Bob-Boyd Auto Family

Overall Rating:

4.7 (out of 5)

94% recommend this dealer

183 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great Job!!!

Reviewed by Wendy Shackleford from Canal Winchester, OHJune 16, 2021

I?m very satisfied with my service experience. The customer service agent was helpful, kind, and patient. She made sure that my concerns were addressed appropriately.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi Wendy, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is anything else we can do for you; we are more than happy to help!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Great Service!!!

Reviewed by Timothy Reichardt from Lancaster, OhioMay 25, 2021

Courteous friendly staff quick turnaround time at a great price point.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi Timothy, Thank you for your five star review. Your satisfaction means everything to us, so we are pleased to know that our staff were courteous, friendly and assisted you in a timely manner. Thank you for choosing Bob-Boyd Chrysler Jeep Dodge Ram and we hope to see you again.

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Excellent service

Reviewed by Vernon Senig from Lancaster, OhioMarch 08, 2021

Fast and dependable service. I trust Bob Boyd Ford for all my needs, be it a new vehicle or service on all my vehicles.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Vernon, thank you for the five-star review! We appreciate you taking the time to mention Bob; we will be sure to pass along your kind comments. Thank you for entrusting us with the safety of your vehicles. Please come back and see us for any future automotive needs!

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

About Bob-Boyd Auto Family

Bob-Boyd is proudly a Lancaster FordChrysler Dodge and Jeep Dealership. We are easy to get to from Newark Columbus Heath Hebron Logan Athens Canal Winchester Granville Pickerington Zanesville Parkersburg Pataskala Reynoldsburg Circleville. We want to be your Lancaster Used Car dealer. We also have a full line-up of new cars new trucks used cars and used trucks.

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