Derrow Chrysler Dodge Jeep Ram in Defiance including address, phone, dealer reviews, directions, a map, inventory and more

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20390 County Rd 424
Defiance, OH 43512

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 3:00pm

Service Department

Sun Closed
Mon 9:00am – 5:00pm
Tue 9:00am – 5:00pm
Wed 9:00am – 5:00pm
Thu 9:00am – 5:00pm
Fri 9:00am – 5:00pm
Sat Closed

Reviews of Derrow Chrysler Dodge Jeep Ram

Overall Rating:

2.3 (out of 5)

29% recommend this dealer

7 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.8 (out of 5)

DO NOT buy a vehicle from derrow without warranty

Reviewed by Jarrett from SidneyMarch 10, 2021

Just last month I bought a 2013 F150 from derrow that had 86k miles. I had the truck for 5 days, was driving down the interstate and the engine blew up. The repair total was $8000 and I was informed by derrow they would only cover $3000 of the cost.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 2

Buying Process 3

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Needed to order parts

Reviewed by Terri from DefianceAugust 14, 2019

Terri was super helpful and knowledgeable in helping me with the parts I needed. She was very pleasant and friendly. Thanks Terri for being so helpful! I’ll be back should I need anything else! 😊

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

1.3 (out of 5)

BEWARE !!

Reviewed by Ankur Mathur from ChicagoMay 18, 2019

I would be VERY leery about shopping at Derrow post my experience. I purchased a truck from them based on the description posted and without having the opportunity to see the truck in person. Suffice to say that right after delivery there were a number of issues which Derrow were completely unwilling to address to take accountability for. Matters were escalated to the GM but it would seem that Derrow is more interested in the “quick sale” than any level of integrity or customer service and thus do yourself a favor and either get a “independent mechanic” to examine any purchase at Derrow or shop elsewhere. You will save yourself a lot of time, grief and money !

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 2

Quality of Repair 1

Maximum rating = 5

About Derrow Chrysler Dodge Jeep Ram

We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online request more information about vehicles set up a test drive or inquire about financing!We look forward to serving you!

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