Performance Chrysler Jeep Dodge RAM in Columbus including address, phone, dealer reviews, directions, a map, inventory and more

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1130 Automall Dr
Columbus, OH 43228

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Sales: 888-803-1468

Used Cars: 888-802-8415

Hours Toggle

Sales Department

Sun 12:00pm – 5:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 8:00pm
Tue 7:30am – 8:00pm
Wed 7:30am – 8:00pm
Thu 7:30am – 8:00pm
Fri 7:30am – 6:00pm
Sat 8:30am – 3:00pm

Reviews of Performance Chrysler Jeep Dodge RAM

Overall Rating:

4.4 (out of 5)

84% recommend this dealer

467 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

3.0 (out of 5)

Used to be great-now disappointing.

Reviewed by RodR from South Bloomfield, OHDecember 03, 2021

I hope my latest encounter here was a fluke. I called and made an appointment for an inspection and repair estimate following a minor collision with debris in the road. I brought it in and was told there would be a $169.00 charge for the estimate. I assumed this was standard now. Been a while since I had to do this. They did a great and thorough inspection, showed me a video of it even. Collected my money, THEN explained that they don't do collision repair for the bumper damage and I would have to take it elsewhere. I have always had great service here which is why they still get 3 stars from me. Before this visit they were easily a 5 star dealership.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Rod, Thank you for taking the time to share your review. We always strive for excellent customer service here at Performance Chrysler Jeep Dodge Ram Columbus and I would like the opportunity to learn more about your recent service and repair experience. Would you kindly reach out to me at your convenience to discuss further? Best, Mike Sanders Service Manager msanders@performancecdj.com Performance CDJ Family

Overall Facilities 4

Customer Service N/A

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Good sales department, pathetic service department. The...

Reviewed by BTackettNovember 29, 2021

Good sales department, pathetic service department. The salesman i worked with, John Williams, has sold me 2 trucks now. Both of those experiences were awesome. I havent decided if ill nuy anything else from here or not yet, well see later. I just know this swrvice department will never touch another vehicle of mine. The first truck i bought, a '16 Ram 2500, i had in the shop for some recall repairs, never seemed an issue from there. However, any time i took it in, for anything else, the problems didnt exist to them. They couldnt find the exhaust leak, which was a loose clamp around the EGR that i later found myself. Recently, i bought a 2021 3500 dually because the 2500 started throwing transmission error codes. They were sayung theyd have to have the truck in the shop for 4 - 5 days to diagnose the problem and it wad my only vehicle. I had a 100,000 mile drivetrain warranty. Never any problems besides the exhaust leak, until the truck turned over 105,000 miles, then, Surprise! Anyway, i had the 2500 truck in to get the transmission error checked out, which lead to me buying the new truck. I shouldve known to just tell my fiance to leave the moment she pulled in. The service dept guy, whos name i forgot, told my fiance that my truck needed an alignment as soon as she pulled in. He said their camera looking at the garage door alerted him the truck was way out of alignment. The thing is, the tires on the truck get rotated every 4000 and they have over 40,000 miles on them. There not 1, even slightly little, odd wear on those tires. This is where everything just went to xxxx in a hand basket. I told the man he can check the alignment but thats it. Ive had the alignment checked on that truck every 6 - 8 months since i bought it. Its never been off, never. I couldnt get it checked in 2020 because of all the nonsense pandemic, and it had been doing fine, so i wasnt worried about it. They claimed to check it and claimed my drivers side steering tire was out if whack. They claimed they didnt mess with the alignment, but after we got the truck back, it was pulling HARD to the left. After 3 days of nonsense phone calls, i got the truck back to them to fix the alignment. They again, didnt listen, did whatever they felt like. Did a video inspection of everything on the truck, and told me everything i already knew. They claimed they didnt do anything to the alignment, but now there is another "problem" with something in the rearend, but hey, the alignment miraculously fixed itself! They even tried to offer me "an excellent service deal!" For nearly $300, theyd change my oil filter, almost 2 gal of oil and 2 fuel filters. Thats what it costs me to change my oil in my dump truck that holds 12 gal of oil! This is why i do all my maintenance myself! Ill NEVER take either of my trucks back to that service department. If youre smart, youll stay the xxxx away from those con artists. Its no wonder this is the lowest rated dealership of all their lots

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Hi, Thank you for bringing this to my attention and sharing this feedback about your experience with our Service Department. Performance Chrysler Jeep Dodge Ram Columbus always wants to provide excellent customer care and I would like to address this with you. Could you please contact me at the information below? Best, Mike Sanders Service Manager msanders@performancecdj.com Performance CDJ Family

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 3

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Amazing

Reviewed by Erin Hinkle from Columbus Ohio November 29, 2021

My experience was great. I would 10000 percent recommend! Over all, amazing customer service skills and very helpful!! I will forever be a returning customer

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Erin, thank you for sharing your wonderful review of us here at Performance Chrysler Jeep Dodge Ram Columbus. We are so pleased to read that you will be a returning customer. We value your business.

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Performance Chrysler Jeep Dodge RAM

Welcome to Performance Chrysler Jeep Dodge Ram! Located in Columbus OH Performance CJDR is proud to serve Columbus Lancaster Chillicothe & Dublin Ohio. From the moment you walk into our showroom you'll know our commitment to Customer Service is second to none. We strive to make your experience with Performance CJDR a good one - for the life of your vehicle. Whether you need to Purchase Finance working with over 30 Lenders Service New/Pre-Owned Chrysler Jeep Dodge or Ram you've come to the right place. Interested in other vehicle Makes don't worry we've got you covered there as well. Stop by to see our selection! 888-802-8415.

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