Jake Sweeney Chrysler/Jeep/Dodge/RAM in Cincinnati including address, phone, dealer reviews, directions, a map, inventory and more

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85 W Kemper Rd
Cincinnati, OH 45246

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Sales: 513-924-4894

Used Cars: 513-904-4499

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 2:00pm

Reviews of Jake Sweeney Chrysler/Jeep/Dodge/RAM

Overall Rating:

4.6 (out of 5)

92% recommend this dealer

689 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Do not buy from here! They do not back the vehicles they...

Reviewed by KMCRDHNovember 08, 2021

Do not buy from here! They do not back the vehicles they sell. They do not care about their customers. They charged us $1,000 for diagnostics to tell us our engine needed to be replaced at 87,000 miles and only 5 years old and wanted $10,000 to replace the engine. Don't waste your time or money!!!

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Be careful what you sign. They stack the paper work and...

Reviewed by greglawhorn62October 29, 2021

Be careful what you sign. They stack the paper work and later you find out you got taken. They raised the price from the sticker $530 and added 3 more months on my loan . You will be pressured into buying after your vehicle appraisal.Bring two sets of keys they hold them and keep asking why you can't make a deal. Use your other set to leave. watch out for up charging and costs they add on. Get your own loan, don't trust them. They won't answer emails after the sale. "Jake the Snake".

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Your feedback has been forwarded on to our team and we are currently looking into this matter.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

It is an absolute nightmare working with Jake Sweeney...

Reviewed by greg.gimelsteinSeptember 22, 2021

It is an absolute nightmare working with Jake Sweeney Jeep Chrysler Dodge Ram in Tri-County and, truthfully, at this point feel as though we are being extorted. I suppose, the best way to convey the issue is to start at the beginning, in chronological order. Around Thanksgiving 2020, my wife was in a minor not-at-fault collision in her 2016 Jeep Grand Cherokee in West Chester (was stopped at a 4-way stop sign, she would be 3rd to go, cars #1 and #2 couldn't figure it out, ran into each other, then into her). There was damage to the front end, and we had it towed to Jake Sweeney JCDR. Nearly 3 months later we picked it up completed (with some back and forth in the meantime), or so we thought. Within 4 days of receiving the vehicle from Jake Sweeney, after picking my kids up from school and with them in the car, the Jeep suddenly went into 'limp mode' in I-75 (stays in low gear, does not accelerate past 40 mph). Immediately, we brought it back to Sweeney, they determined it to be a cam sensor (which is located within the area that was repaired post-collision). They wouldn't accept any responsibility for overlooking the issue initially, and we paid them roughly $300 for that repair. Approximately 4 months later (late July 2021), the car went into limp mode again, luckily in not as precarious of a spot as the 1st time. My wife pulled over, shut the car down, started it, and everything seemed fine - dashboard lights went off, car drove as normal, so we thought it was a fluke. To paint the complete picture, there are a few nuisances with this Jeep that have been persistent: 1) At most gas stations at the pump, when filling up, there would be minor 'blowback' of fumes, which causes the pump to auto shut-off (as though the tank is full). The workaround is to not fill up at full speed and hold the pump handle while doing it. Not a huge deal, we lived with it, it was occurring since we bought the car 'certified preowned'. 2) The front parking sensor would constantly act as though something was in front of it and signal a loud warning. We just turned Park Sense off and did not use that feature. That sensor is located on the front bumper, the entirety of which was repaired after the collision, we did not have this issue before the collision, so certainly a case can be made that, again, there was some oversight on Jake Sweeney's part. But we simply did not address it because working with them has been tedious at the least and this issue was just a minor inconvenience. What made us take it to Jake Sweeney this time was a new issue that I started noticing. When downshifting into the 4th, the car would noticeably jerk. Transmission issues can lead to serious consequences, so we scheduled an appointment for 8/27. We were limited to official Jeep service centers, since that is who honors the extended drive-train warranty, which we have. When we dropped off the Jeep to Sweeney on the 27th, we asked them to look into all of the issues mentioned above, quote repair costs, and at that point we would decide whether to only address the necessary items or fix the inconveniences as well. To summarize, they were to inspect and quote the following: Transmission – odd downshift into 4th gear Whatever caused it to go ‘limp’ again Fuel filler blowback issue Front parking sensor malfunction. Approximately 7 working days later, they came back to us with the following: - Parking sensor needs replacement (optional) - Fuel blow-back issue – gas filler neck needs replaced (optional) - The reason it went ‘limp’ again – cam sensor wiring harness, which is directly connected to the cam sensor itself, the part which was replaced in March, harness needs replaced (mandatory) - They are attempting to narrow down the transmission issue, it could possibly be the valve body, but they cannot be too sure because… the fuel pump died and the car is no longer drivable. So now, instead of one repair that would have cost us $183 and the other which would be covered by warranty, we are faced with $1650 in repairs. Of course, we took issue with the fact that the fuel pump was functional when we brought it to Sweeney, that the car became non-drivable while in their possession, and they agreed to come down to $1000 for all non-covered repairs (still more than 5X what we anticipated to spend). Being a family with 3 children and both of us working, begrudgingly we agreed, as we desperately need the vehicle for day-to-day. Following day we receive a text from our advisor at JS informing us that the OEM fuel pump is on back order and they do not know when they will be able to receive it. There are no loaners to be provided, and the options are: a good quality aftermarket fuel pump for $900 more, or another OEM fuel pump (just different part number for some reason) for additional $300, on top of the $1000 that they, themselves, agreed to. At this point, we just do not know what to do. The car is not drivable, we both need to get to- and from work, take kids to school, etc. Jake Sweeney’s stance is – “feel free to tow it out of here if you aren’t happy with our terms”. They’re aware of the fact that we do not have any options and are taking full advantage of it.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

We acknowledge your review and are currently looking into the events you’ve detailed.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Jake Sweeney Chrysler/Jeep/Dodge/RAM

An automobile purchase is a huge investment. You need a car dealer you can trust. At Jake Sweeney Chrysler Jeep Dodge Ram in Cincinnati you can trust that you will find the Car Truck or SUV you seek at the right price! Nobody wants to pay more than they should for the vehicle of their dreams. At Jake Sweeney Chrysler Jeep Dodge and Ram Truck in Cincinnati you will get the car of your dreams!

Our philosophy is simple. If we sell the best vehicles at the lowest prices and treat our customers with respect we will be successful. As one of several Ohio Chrysler Dealers we understand that we have to work hard to earn and keep your business.

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