Peterson Chrysler Jeep Dodge in Lumberton including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

4395 Fayetteville Rd
Lumberton, NC 28358

Get Directions
Visit Dealer Website

Sales: 910-687-4285

Used Cars: 910-687-4299

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Peterson Chrysler Jeep Dodge

Overall Rating:

1.4 (out of 5)

0% recommend this dealer

9 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

3.0 (out of 5)

I made an appointment to see a specific vehicle. I was...

Reviewed by allen.tencatiMarch 29, 2021

I made an appointment to see a specific vehicle. I was given the appointment time and a specific name of the associate I was to meet. When I arrived I asked for that associate but he was not available. Someone else met with me right away. Where I provided the VIN for the vehicle I wanted, someone else was "working a deal" on that on it with another customer. Then they wanted to show me "something better". I left and took my business out of town.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 3

Customer Service 2

Quality of Repair N/A

Friendliness 4

Pricing N/A

Maximum rating = 5

1.7 (out of 5)

Hidden Fees With No Ability To Negotiate

Reviewed by Marine Corps Amputee from Jacksonville, NCMarch 11, 2021

We were in the market for a 2020 Ford Explorer ST, which they had the only trim in the area we wanted. Listed price online was $42k, and we came prepared to leave with the vehicle. After seeing/testing the Explorer we went inside to give our information, and after waiting for 30 minutes they finally came back with an offer including their "benefits package" and a $1000 finance fee for financing with USAA instead of them. We went back and forth about the finance fee and other negotiation items and kept talking in circles, and ultimately I asked for a cash in hand offer for the vehicle. The finance manager sent the sales rep back with the same offer still stating that if we're not financing with them (even if we're paying cash) we're subject to the fee. We walked out, leading to finance manager running out the building to catch up with us and attempting to salvage, "I didn't know you and your wife were Marines" (our information down to rank was submitted to him by the sales rep), "we don't ever do this but because we support our servicemembers so we'll waive the finance fee", etc. Long story short, highly NOT recommended; and for servicemembers please don't fall for the "we support you". I am an active duty Marine amputee, and it took us leaving the building to prompt any type of "support".

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 3

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

STAY AWAY.

Reviewed by Not sure couldn’t understand them from Roanoke, VaFebruary 18, 2021

I reached out to the dealer to inquire on a 2019 vehicle I came across. They contacted me back and the communication was terrible. Someone else called me, I told them I needed to negotiate over the phone and do the deal in one trip, I was 5 hours away. I received some grainy photos I asked for and began negotiating. Their lowest price was $1,200 HIGHER than advertised, and it was t because of fees. The explanation I received was “ the price changes daily based on the market, the price you saw was yesterday’s” I told them I wasn’t going in circles give me bill of sale with everything included and the best price. They charge $1,000 MORE if you don’t finance with them and $2,195 for their “lifetime protection” all added to the sales price. Do yourself a favor and stay away from this poorly tan dealership.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About Peterson Chrysler Jeep Dodge

Peterson Chrysler Jeep Dodge Ram has been serving the Fayetteville Fort Bragg and Pinehurst area for nearly 4 decades! . Whether you're in the market for a new or used car you'll be happy to know that our inventory is extensive and diverse filled with different makes models and body styles. Given the variety and number of vehicles on our lot finding the right car shouldn't be too hard.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top