Capital Chrysler Jeep Dodge

Brought my Promaster 2500 to the dealership for a service check due to a slight vibration in the steering wheel at highway speeds. Initially suggested a road force balance, but according to Fernando, the service advisor in their commercial vehicle shop, I needed new tires. Agreed and paid $800 for four new tires, mounting, and balancing. Despite assurances of a smooth ride post-road test, the vibration persisted. Scheduled a follow-up, told they were too busy. Returned the next day per Fernando, dropped off the van. Returned again the next day, only to find out they hadn't started due to being too busy. Despite having the van for almost 16 hours, they only rebalanced the tires, skipped the alignment, and didn't test drive. The issue persisted, worse this time. Reported it to Fernando and insisted on speaking with their service manager. After four phone calls and two voicemails to manager Bill, I finally received a call after mentioning the GM. After speaking with Bill, brought the van in again. Next day, a call saying they found a bent wheel, rebalanced, and claimed it was running smooth. However, the problem persisted, making me question whether I really needed new tires or if it was another dealership scam. Upon receiving the van, Joe from service informed me they missed other issues like bad ball joints and leaking shock absorbers, none of which were mentioned the week before. He said he could only go by what he saw. The lack of consistency, communication, and unaddressed problems leave doubts about competence and customer service. Despite efforts to resolve issues, persistent problems and oversight in the inspection process make it difficult to trust their service. Doubtful about returning to this dealership for any service or future vehicle purchases.

Rashard was the best!! He's my man from now on. He's very patient very knowledgeable very positively upbeat and not a pushy salesman. I will be back! Thanks Rashard. Love ya!

Darrin Tew made my buying experience the greatest. I want to thank Capital Jeep and Darrin for that. They have serviced and maintained Jeeps I have owned in the past. Nothing but great service dealing with great people! See Darrin for your new Jeep at Capital